Customer ReviewsforArmed Forces Bank N.A.

I have been with Armed Forces Bank for well over 20 years. They encouraged me to set up an online account at the bank and they would help. After about 30 minutes entering all my information and they hit enter. The account locked out and no one has ever been able to access the account even the manager at the bank. So now I have no idea who has my info and it has made ot a super headache to even transfer funds or anything thing except on base.

I will never bank with another bank owned be Dickinson Financial group!! I started Banking with Armed Forces Bank in 1996, in the Last 5 years they’ve become complete Trash, putting deposits in wrong accounts, holding checks for an absurd amount of time, and ridiculous interest rates on loans.. I do not recommend anyone use them.

I am a new account holder started February 20, 2024. And I have not received my card. It says it takes 10 to 14 business days I’d have to do transfers through the bank but I have been locked out every single day since. Except for Saturday and Sunday, which I was blocked all weekend because they don’t deal with any issues except for Monday through Friday 8 to 5 CT. Every single time all I was told is a different story I couldn’t use wire, ACH, transfer now, external transfer, and I even had two accounts linked with it and both verified through their process. And what the big problem is is their security questions they ask you 5 to 6 questions of your history and they even ask even if you had no part with anybody property they asked if I was associated with it Friday Monday Tuesday I passed today they gave me some off-the-wall questions as far as my past, and I failed it And now my accounts locked and I have to send a drivers license photo with a signature on a white piece of paper to get it unlocked. Meanwhile, my direct deposit which they forced me to do to get the bank account is stuck in there and I’ve had no money since Thursday. There is no way to get MY money until that gets done. They say they record phone conversations, but all they have to do is look at it and know that I am real because I’ve already sent all that stuff when I applied for the checking account and a small line of credit I never believed, in banks, I haven’t had a bank or credit for 20 years, because this exact reason I trusted my floor safe more than I trust the bank and this is what I get because the only thing you can do these days is have credit the dollar amount don’t mean nothing anymore in cash. I was told for being a veteran that this would be a great bank. And lastly, I set up a phishing password for this after the second time of calling in, but they say that don’t work for external transfer locks. Sincerely Coach C****

I would give 0 stars if possible. This company and its policies are ridiculous. I’m trying to make an external transfer to another account and after I entered the account information it won’t let me transfer to that account. They want me to wait 2-3 business days so the account is “verified” I JUST VERIFIED THE INFORMATION MYSELF WHEN I ENTERED IT. GIVE ME MY MONEY. On top of the fact that their automated services suck. I’ve tried to get a new debit card and it’s impossible. Go bank with navy federal. They actually care about their customers and aren’t a complete hassle to work with

**************** is horrible!! Dont work with them!! I will close my accounts with them. Even the supervisors are rude. No respect at all . I wish 0 star but min is 1 .

I opened a checking account on line on Sunday. Monday morning I have a letter from loss prevention closing the new account. I called to find out what happened. I was told the bank didn't want to do business with me. I have good credit, a job, several retirements, yet no one at this ***** **** bank had the professionalism to explain this completely arbitrary decison. Stay away!

Worst banking experience, Tried to retain me, lied to me to keep the account open, lost 40-50$ in fees and now i owe the 15$ when I wanted to close the account a year ago. Horrible bank

Have had AFB for over 20 yrs and it keeps getting worse. They messed up the interest on our MMA and never corrected or gave us back pay, kept sending it up the chain and passing the buck without ever contacting us back. After all the branches in CA closed we decided to close the account and transfer everything out, but after talking to 5 different people none of them can agree on what the actual fees and limits are for the different types of transfers. A few of the customer service representatives have been polite at least and thats the only thing earning even the single star on this review.

Do not use this bank, They kill you with fees. They charge $5 for paper fees and if they don't mail them out they charge you another $5 "undeliverable statement fee." You think this is absurd and it is, when I asked their representative on the phone that they charge for paper fees and if they are undelivered they charge another fee, the rep said that was correct. WHO DOES THIS! Nickle and Dime you for EVERYTHING. 10/10 DO NOT RECOMMEND! Typical "payday" loan for military. They're easy to get money from and nearly impossible to pay off without fees, hiccups, mis-leadings etc. Save yourself the hassle and choose a different bank.