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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I dealt with **** ******** related to upgrading my existing Humana policy. When I was told that I was accepted for the upgrade, I was told yet again by agent, I had 0 deductibles, 0 copay, would not have to pay for ambulance runs; everything was covered 100 percent. I have subsequently been informed by Humana that I have 20% copay and $300 cost for ambulance. I find this obvious misinformation to be quite disturbing. I wish to make you aware of this in hopes it doesn't recur with another customer. Thank you for your attention to this matter.
Business response
09/05/2024
Thank you for the feedback. We take your concerns very seriously and will look into your experience. If you need further assistance with your policy please call our Customer Care department at **************.Customer response
09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
08/13/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
A business continues to call me, leaving voicemails, filling my box or hanging up but continuing to call and harass me. I have had no dealings with this business since the initial call I answered and told them I wasn't interested.Business response
08/21/2024
Thank you for bringing this to our attention. We're so sorry for the inconvenience. We've added your phone number to our "Do Not Call" list so you should not receive any further calls from our agency.Initial Complaint
07/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I recently changed health insurance and after the first day of calls I added my phone number to the do not call list and in two weeks I’ve received over 200 calls until my phone blocked everything as spam. I’m also trying to find a new job so I have to answer these calls now. Smart Match called knowing that I had changed health insurance to tell me about recent changes in Georgia that may offer other programs & benefits to lower costs and living expenses. I gave them my Information, waited several minutes, and was disconnected. Now I am very worried about what will be done with that information and what scams I will have to deal with.Business response
08/03/2024
Thank you for bringing this to our attention. We're so sorry for the inconvenience. Our records indicate that no application was submitted for enrollment into a Medicare-based plan. The information you submitted online is secure. We do not share this information with third parties. We've removed your data from any future marketing efforts so you should not receive any further phone calls from our agency.Initial Complaint
05/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has been calling by cell phone number constantly, even though I am on a national DO NOT CALL LIST! No ethical company does that! And when I block one number from them, I get calls from other phone numbers!Business response
05/28/2024
*****, we apologize for any inconvenience this may have caused. We have added the information you provided to our Do Not Contact list. Please reach out if you have any questions. Thank you!Initial Complaint
04/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company relentlessly spams my phone number multiple times a day. I have never done any business with the company, nor will I ever. I have no idea how I got on their call list.Business response
05/15/2024
We had received an online inquiry with this number listed as the contact. We have added the number to our Do Not Call list.Customer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been called multiple times over the past two days from different numbers. When I answer, the call hangs up. Caller ID says SmartMatch Insurance. They do not leave a voicemail. I am not seeking any kind of insurance as my employer covers 100% of my insurance premium. I'm also not 65. Please stop calling.Business response
10/11/2023
We're so sorry for the inconvenience. We've added your number to our "Do Not Call" list. Thank you for bringing this to our attention.Customer response
10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
09/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Calls constantlyBusiness response
10/11/2023
We're so sorry about the inconvenience. We've added you to our "Do Not Call" list.Customer response
10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *******Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 31 2023, an agent from Smartmatch (not smart at all) “matched me with a different Medicare advantage plan. I am now stuck with the worst company ever! They were sued for denying millions of medically necessary claims . My local grocery store will not allow people to use this company’s food and OTC card because they used an algorithm to raise the price of prescriptions. I was looking for a behavioral health therapist. They can’t search for individual names, they can only give me the names of facilities. I don’t need medication. They also can’t look by psychologists by specialty. psychologists are very specific about what they specialize in, such as CBT for sleep disorders or cbt for depression or EMDR therapist for trauma etc. They expect me to call every therapist on the list to get information. Hours and hours I would send them a bill for my time if I could. I’m also out $60/mo food benefits. They keep sending me emails with no unsubscribe button. Please make them stop. They stuck me with a company with a 2 star rating. Smart match is harassing me and they are a scam. Luckily, I’m moving to a different state in December and the insurance company is not licensed there so I can switch back to the company I was with. Smartmatch get lost!Business response
10/11/2023
We're so sorry about the problems you experienced. Thank you for bringing them to our attention. We have added you to our "Do Not Call" List.Initial Complaint
04/13/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On April 11, 2023 I entered into a contract with SmartMatch Insurance for Medicare Advantage which won’t start for me until June 1, 2023. I have since attempted to get hold of someone (preferably my agent *********) many times and only ever get a voicemail which I have left several detailed messages on. My situation is getting dire and I need to speak with someone immediately.Business response
04/19/2023
***, thank you for bringing this to our attention. Our records indicate that you spoke with your agent on April 15, 2023 and resolved your issue. If you require further assistance then please reach out to our Customer Care team at ************* Thank you!Customer response
04/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
*** *****Initial Complaint
04/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I've gotten several calls today from several different numbers. I keep blocking the numbers, but they keep calling from different numbers and leaving voicemails. I've never used their services or given them my information.Business response
04/19/2023
***** we apologize if this situation caused any frustration. Please know we have taken the necessary steps to ensure you won't be contacted by our company.
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Contact Information
Customer Complaints Summary
20 total complaints in the last 3 years.
8 complaints closed in the last 12 months.