ComplaintsforThe Law Office of Carrie Sue Doxsee, LLC
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
ZERO Follow Up or Communication. I reached out to ****** in November of 2022 regarding a Modified Custody Agreement. Here is the communication, or lack there of - ****** *** ******: Nov 2 As soon as you get a chance, please upload your Driver's License and the Memorandum of Agreement from your mediator or the Parenting Plan you want changes to... then we will schedule a quick conference to go over changes. ****** *** ******: Nov 2 Last thing... if you can then fill out the Welcome Intake, I would appreciate it! ****** *** ******: Nov 2 *****, I am only charging you $500 since you had a Form 14 already completed by the mediator. ?? ****** *** ********* ***: Nov 7 Sounds like we are not moving forward with this right now. Let me know if you would like help in the future. I wish you the best. ***** *****: Nov 29 Hi ******, Ready to move forward. Sorry for the delay. Payment has been processed. ***** *****: Nov 29 Memorandum of Understanding 4.8.22.pdf Signed Modification Judgment 12.8.2020.pdf *********jpg ****** *** ******: Dec 6 I have you on my list of Friday Finishers to move forward on this case. ?? I will reach out then. Thanks. ***** *****: Dec 30 Hey ******, just wanted to follow up on this ***** *****: Mon Jan 9 Hey ******, just wanted to follow up on this ****** *** ****** Tue Jan 17 I am traveling today but will reach out Friday to schedule something with you. ***** *****: Tue Feb 21 There has been no follow up on this. Please refund full payment. ****** *** ******: Fri Mar 10 I have been trying to reach you. I am not sure why we seem to be at odds to get this finished. Can I schedule a time to talk to you on Monday? ***** *****: Fri Mar 10 I have not received a call, voicemail or correspondence via email or this app. ***** *****: Tue Mar 14 Again, There has been no follow up on this. Please refund full payment. ***** *****: Wed Mar 22 Again, There has been no follow up on this. Please refund full payment. Would like my payment refunded ASAP.Business response
04/06/2023
Please see the attached Response and the documentation that the client will receive her funds returned through Credit Card Dispute. Additional note: Per our merchant account, we are recommended that if there is a dispute and we agree to return the funds, not to respond as the process is faster. This is what I did. I waited to respond to this dispute with the Better Business Bureau as I knew the documentation from the credit card dispute showing resolution in favor of the card holder would happen at any time. I wanted it to be clear that funds were returned and I ate all the fees. You will see our timeline of events, but I will point out here that even after the funds were disputed we offered to do the work for free due to the experience of the customer even if she did not sign the Representation Agreement and technically had not hired our firm. We have made several changes to our procedure to make sure this does not happen again. Thank you for your courtesies.
Customer response
04/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.