ComplaintsforFlexpro Meals

• Initial Complaint

  10/31/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I need my subscription cancelled immediately. I have tried contacting FlexPro meals via their customer service hours 7 AM-7 PM. I finally received a text message after some time that is an automated message without any connection to a representative. I made my first order last Friday. It was delivered yesterday evening. The delivery was unsatisfactory. Some packages were broken. The ice was already completely melted. Half of the food was not cold. The packaging was terrible and susceptible to breakage through any carrier facility. This company has poor quality control over their products that will result in a health hazard that I nor my family want to partake in. I am not seeking a refund for the first delivery as it seems that this company is a hassle to deal with and it's not worth my time. However, I DO NOT WANT ANY FUTURE DELIVERIES. I DO NOT WANT TO BE BILLED FOR THEM. I WANT MY SUBSCRPTION CANCELED IMMEDIATELY. My subscription number is 1483016 for reference.

  

  Business response

  11/04/2024

  Hi ****** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled 4 days ago. You can also see this when you login to your account. I will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 5-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!
  

  Customer response

  11/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  

  But future customers should beware of this company.  Their website has poor information on cancellation.  They will make you jump through hoops to cancel.  I did get this cancelled on the same day I requested it to be cancelled but it is sad that I had to message this company on Instagram to finally get it done after several attempts via their preferred methods on their website.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  10/28/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I've been trying to cancel my subscription with FlexPro Meals. They require you to call to cancel, which I did multiple times. The automated system would say next or second in the queue. I would stay on hold for 20-40 minutes and get hung up on or disconnected. I've called them at least 10 times and waited every time with the same result. I've placed a stop payment on them but I want the subscription terminated. I've done what was required of me by attempting to cancel at least 2 days before the next billing cycle, and I've paid for four required deliveries. This entire company seems to be predatory and will do everything it can to make it as difficult as possible to prevent your subscription cancelation.

  

  Business response

  10/29/2024

  Thanks for the feedback, Andrew. 
  
  I took a look at your account and I can confirm that your sub was canceled already. You can also see this when you log in to your account.
  You should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. We're sorry for the challenges you experienced while trying to reach us. Please be assured that our team is working to improve customer support accessibility and streamline the cancellation process. If there’s anything else we can help with, feel free to let us know. Thank you for your feedback, and we apologize for any inconvenience caused. Thanks again for being an awesome subscriber, we hate to see you go but we wish you all the best! Have an amazing day! 
  

  Customer response

  10/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  10/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We have tried and tried to cancel our subscription. It took over three weeks to get it canceled. They still charged us every week ($165/ wk) even though we requested to cancel. We tried to call and were told we had less than a 3 min wait. After 30 min we were automatically hung up on. This happened 3 times. When we finally reached someone by email they kept trying to up sell and wouldn’t cancel. It took over a week of back and forth emails before they finally canceled our subscription. This seems to be an ongoing issue with others. This is poor service and when items were received the food was partially defrosted and not safe to eat. We reported this to the company over and over.

  

  Business response

  10/25/2024

  Thank you for reaching out, and we sincerely apologize for the difficulties you've faced with your cancellation request and recent charges. We have confirmed that your subscription is canceled, and we’ll submit a refund request for the disputed charges on your behalf. This request will be subject to approval by our Billing Department, and once approved, you should receive your money back within 7-10 business days. We truly appreciate your patience and understanding, and please know that your feedback has been shared with our team to prevent similar issues in the future. Should you have any further questions, please feel free to contact us at admin@flexpromeals.com. We wish you all the best!

• Initial Complaint

  10/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I received my meals last week and realized these are NOT the quality for me. I went on the app to find that they don't allow to cancel via the app so I paused my suybscrption and moved it to 2 weeks out so I wouldnt incur another charge while I cancel the meals. I contacted them to cancel my meals and instead of listening to my request, they continued to ask questions to find out why i canceled, completely ignoring my request. I emailed their "Team FlexPro" multiple times and got nowhere with their customer service agent. I also texted their ************ who gave the same terrible experience.

  

  Business response

  10/22/2024

  Hi *********
  We're very sorry for the inconvenience you’ve experienced, and I appreciate you bringing this to our attention. I’ll send a refund request for your last order to our billing department right away and once approved, you should receive your money back within 7-10 business days. We truly apologize for the experience with our customer service, and we are committed to improving the process.
  If you have any further questions or concerns, please feel free to reach out at admin@flexpromeals.com, and we’ll make sure to assist you promptly. We wish you the best.
  

• Initial Complaint

  10/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  To start off absolutely terrible...we made our order which was a one time purchase order, to try out this brand. We received the food and I couldnt believe how salty the food was, it made both my husband and I sick. The first meal I opened was sour to taste and smell. It was awful. Mind you my husband does fitness shows and I am also into fitness and Im pregnant, we need healthy food... Not only did we throw over half the food away because gasses built up from the food going bad the the plastic film was bubbling up, but also my husband received a notification on his card saying he was charged 271.49 for another order! He never signed up for a subscription...customer service is terrible every time you call you are on hold for 30 minutes to an hour then the call drops tbis has happened a total of 7 times....my husband and I will never order from here again....absolutely terrible...

  

  Business response

  10/17/2024

  Hi ******
  Thank you for reaching out, and we sincerely apologize for the unpleasant experience you and your husband had with our meals. I’ve tried to locate an account under the name "***** ********** but I’m unable to find it in our system. Could you kindly provide us with additional details such as the subscription number or the name associated with the account? This will help us quickly locate your account and address the issue.
  We truly appreciate your patience, and we’re here to make sure this gets resolved as soon as possible.

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  First i want to start with the quality of the product. Portion sizes are smaller than advertised, literally 2 or 3 spoon scoops per serving. My major complaint is the company hanging up the phone on you because you want to cancel. i have texted, called, emailed, sent messaged on instagram for multiple days and have not got a single response.

  

  Business response

  10/17/2024

  Hi *********
  Thanks for bringing to this to our attention and for the quality feedbackI’ve taken a look at your account and can confirm that your subscription has already been canceled. You can also verify this by logging into your account. We sincerely apologize for any inconvenience this may have caused and truly appreciate your feedback.
  You should have also received an automated email confirming the cancellation—if you haven’t seen it, it’s worth checking your spam or junk folder just in case it was routed there. I'll also submit a refund request and once approved by our Accounting department, you should receive your money back within 7-14 business days.
  If you have any other questions, feel free to reach out to us via email at ********************** or text us at ************ for faster responses (Monday to Friday, 9 AM - 5 PM Central Time).
  Thanks again for being a valued subscriber. We’re sad to see you go but wish you all the best moving forward!

• Initial Complaint

  10/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I would like to cancel my membership to Flexpro meals but I can't. It is a subscription meal service. Their website doesn't give you an option to cancel: ***************************** Their phone number: ************ says "one minute hold time" but I held for 15 plus minutes then it hung up. I got an immediate text message that said to text my concern and someone would get in touch, but nobody called me back. I looked at Trust Pilot 1 star reviews and multiple people with the same complaint. I feel this company should make it easier to cancel their services. Seems fishy. I have attached my text message from them and the multiple recent 1 star reviews on trust pilot with the same issue. I just want to cancel my membership, send no more meals to me, have them delete my credit card and no longer bill me. I also want them to make an option to cancel services online. This is no way to run a legit business.

  

  Business response

  10/15/2024

  Hi Gregory, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!

  Customer response

  10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I really appreciate your help.  I hope this business will allow others to cancel their product more easily in the future.  I gave the business my feedbachk.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  10/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I placed my initial subscription on 9/30 for 21 meals and paid $200 (included discount). I received my meals and they charged me 6 days after for a second 21-meal shipment—I paid full price of $251. With this transaction, I had plenty of meals and went to cancel my subscription. You cannot cancel online. They require you to call, email, and/or text to do so. I have attempted to cancel the plan over the course of 3 days. I have texted, called, and emailed with no response. I sat on hold for 45 minutes after the automated menu stated I was “the third caller in line with an expected 1-min wait time.” Over the course of the days I’ve been attempting to cancel, I was charged a 3rd time (another $251). This charge was taken out 2 days after the 2nd charge was taken and when I had been actively attempting to cancel. The payment has been fulfilled by the bank, and I received no tracking information for the delivery that I do not want and was trying to prevent. Flexpro will not respond to any of my attempts to cancel the subscription. I had to go as far as cancel my card with the bank so they aren’t able to charge me a 4th time.

  

  Business response

  10/15/2024

  Hi ****** 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. We've also sent a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!

• Initial Complaint

  10/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had cancelled my subscription and entire account with Flexpro meals. I get an email yesterday saying my order was processed. I no longer have an account with them or a subscription, so how was an order processed without my authorization. I tried calling, they said to to send text or email. They said to log in to your account to make updates, but I can't because I cancelled everything! This company is a fraud

  

  Business response

  10/11/2024

  Hi Courtney, 
  Thank you for bringing this to our attention, we're very sorry for the inconvenience caused. I took a look at your account and I can confirm that your sub was canceled yesterday. I was also able to send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 7-10 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them later. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  You literally cannot cancel your subscription!! The phone line will tell you your 4th in line with an estimated wait of 1 minute and put you on hold for over an hour. Here's the best part, nobody answers! The reward for waiting so long is to get hung up on immediately. They don't call you back after the text you get when they hang up on you Your only real option is to put in a different card that can't be charged so they'll call you to complain that the order can't go through.

  

  Business response

  10/10/2024

  Hi ******* Thanks for bringing this to our attention, we're very sorry for the inconvenience caused. 
  I took a look at your account and I can confirm that your sub was canceled yesterday. You can also see this when you login to your account. I was also able to cancel your last order and will send a refund request to our Accounting department, once approved, you should receive your money back to your payment card within 3-7 business days. Again, we're truly sorry for the inconvenience caused and we value your feedback. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Should you have other questions, please feel free to reach out to us via EMAIL **********************, OR TEXT ************ for faster responses from 9AM to 5PM M-Fri Central Time. Thanks again for being a valued subscriber, we hate to see you go but we wish you all the best!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩