203 Customer Reviews
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Review from Dedrie O
1 star10/31/2024
TERRIBLE! Customer Service, is awful... waiting on their cancel line for 20 mins but was told I had 1 min in the queue. I then called their customer support line and that dropped. I have texted, email, and called... about receiving 5 broken containers. I requested a refund and now wanting to cancel my subscription. No responses. I am in charge of customer service at another company... unacceptable on all levels. their food is okay... meat is normally rubbery and tastes bland or just one flavor profile. Their monster protein cookies are chalky and very peanut buttery!
Flexpro Meals Response
11/04/2024
Hi Dedrie, We’re sorry to hear about your experience and appreciate you reaching out. Upon looking at your account and I can confirm that your sub was canceled 3 days ago. You can also see this when you login to your account.
Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. And to move forward with the refund request for the damaged meals, please send all photos of the broken containers to admin@flexpromeals.com with the subject line “DAMAGED MEALS.” Thank you for your feedback on the meals as well—it’s invaluable to us as we continue improving. We apologize again for any inconvenience and are here to help with any further questions.Review from Cheryle S
1 star10/28/2024
I received my first package on Thursday and the cold packs had burst and all the food was sitting in a bunch of goo. Needless to say, food was contaminated. Been trying to get refund and cancel subscription but everytime you call, the phone hangs up and then you get a text. I've sent emails and texts with pictures and all I get is a text. Very disappointed and disgusted. Their customer service is a nightmare...Flexpro Meals Response
10/29/2024
Thank you for reaching out, Cheryle, and we’re truly sorry for this experience. Please know that the issues you've encountered with reaching us are not what we want for our customers.
We can confirm that your subscription is cancelled, and are initiating a refund request for the damaged meals on your behalf. You'll receive the payment once it's been approved, typically within 7–10 business days. Thank you for bringing this to our attention, and we apologize again for the inconvenience. Should you have other questions, please feel free to reach out to us via EMAIL admin@flexpromeals.com, OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!Review from David O
1 star10/21/2024
I have attempted multiple times over the past 2 months to cancel my meal service. I have tried online by email, chat etc… you cannot cancel this way. I have called multiple times. Was told I was 1 person away one time and 4 people away another. With approximate wait of one minute. Every time I waited on hold for 20 minutes was never connected to a person and was hung up on. Texted by company saying to leave text information about account and what I needed. Did so. Obviously no response. If I have to cancel my card to get rid of this problem and service I will do so. I have already gotten at least four more deliveries than I wanted since trying to cancel. I will not pay for anymore.Flexpro Meals Response
10/22/2024
Hi David,
We sincerely apologize for the experience. We understand how important it is to have a smooth and efficient cancellation process, and we are very sorry that this has not been the case for you. Upon checking today, your subscription has been canceled already. You should also receive an automated email confirming the cancellation. Please check your spam/junk folder in case it was routed there. If you have any further concerns or questions, feel free to reach out to us directly via email at admin@flexpromeals.com or by texting 816-888-3539. Again, we truly regret the inconvenience caused and appreciate your patience throughout this process.
Thank you for being a valued customer, and we hope this resolves the issue for you.Review from Brandon D
1 star10/21/2024
This business is a shady business that traps you into a subscription and will not let you get out of it until you beg them. They will never refund you for any wrong doing on their part. They are thief's disguised as a meal prep company. Stay away from them.Flexpro Meals Response
10/22/2024
Hi Brandon, We’re sorry to hear for the experience. We take customer feedback very seriously and want to assure you that it’s never our intention to make canceling difficult or to cause any dissatisfaction. If you believe there was an issue with your subscription or a charge, please reach out to our customer service team via email at admin@flexpromeals.com or text us at 816-888-3539, and we’d be happy to resolve any outstanding concerns. We're committed to making things right and improving our processes to better serve you.
Thank you for sharing your feedback.Review from Craig W
1 star10/10/2024
I HAVE BEEN TRYING TO CANCEL MY PLAN BECAUSE THEY CHARGED ME TWICE THEIR PHONES DO NOT WORK AND CLAIM IT WILL TAKE ONE MINUTE FOR A LIVE AGENT THEN AFTER 20 MINUTES IT ENDS THE CALL. THEN I LOOK AT FLEXPRO'S SITE TO TRY AND CANCEL AND GET MY REFUND AND THEY DONT HAVE ANY WAY TO DO THAT EITHER AND TO TOP IT OFF THEIR "TEXT BASED AGENTS" DONT EVEN RESPOND AS THEY ARE PRIMARILY TEXT AND EMAIL BASED. I TRIED EMAIL AS WELL AND NO RESPONSE I NEED MONEY BACK AS THEY SCREWED UP MY FINANCES DUE TO THIS AND A WAY TO CANCELReview from Clarence G
1 star10/03/2024
Stay away! No next day delivery waited in town the order never arrived. I only tried this company because they advertised next day delivery. I travel for work with no set schedule! Not only did the food not arrive. I placed a 230.00 dollar order! Which I paid and no refund, it gets worse! They say I have to place four more orders to cancel the subscription. Stay away you will not get a live representative on the phone. Another company that wants your money with horrible service.Flexpro Meals Response
10/04/2024
Hi Clarence,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. I wanted to clarify that you signed up for our ProPlan, which does come with a commitment of at least four orders. However, we understand your frustration and have gone ahead and canceled your subscription. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. Additionally, we will look into your refund request and send it on your behalf subject for approval. We truly appreciate your patience and will ensure that we work to resolve this for you as quickly as possible. Should you have other questions, please feel free to reach out to us via EMAIL admin@flexpromeals.com, OR TEXT 816.888.3539 for faster responses from 9AM to 5PM M-Fri Central Time. Have a wonderful rest of your day!Review from Jeremiah E
1 star10/02/2024
I’ve been on the phone for 30 minutes with these people. 2nd in queue with an estimated wait time of 1 minute. After sitting on the call, I’m suddenly hung up on. If i have to cancel over the phone at least make it simple. Instead it seems like they’re trying to get over on you and make it difficult for you to cancel.Flexpro Meals Response
10/04/2024
Hi Jeremiah,
We deeply apologize for the frustration you've experienced. We're committed to improving our customer service processes to ensure this doesn’t happen again. We can confirm that your sub was canceled on 10/03/2024. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them. If you’re still in need of assistance, please feel free to contact us directly via email at admin@flexpromeals.com or TEXT us at 816.888.3539, and we’ll ensure your request is handled promptly.
Thank you for your patienceReview from Haden B
1 star10/01/2024
Impossible to cancel online and seemingly impossible to cancel over the phone / email. They force you to call a number to cancel, did that 5 times over the course of day, waiting on hold each time, only for it to automatically end the call after 20 minutes every time, even when the automated system said I was 1st in queue. Very shady. No reply to my requests to cancel via email either. Thankfully I used a my credit card's virtual card for the subscription so I can easily void that card and not get charged by them again. But had my card not had that feature, I can only imagine the amount of people that wind up getting stuck with recurring subscription charges that they literally can't stop. I would avoid this company at all costs, and that's not even to mention the relatively mediocre meal quality compared to similar services.Flexpro Meals Response
10/04/2024
Hi Haden,
We sincerely apologize for the experience you've had. There is no excuse for the inconvenience caused, and we truly regret that. We will review this situation and make the necessary improvements to ensure a smoother process moving forward. We can confirm that your sub was canceled 2 days ago. You can also see this when you login to your account. Lastly, you should have also received an automated email confirmation of the cancellation, sometimes, that email gets routed to spam/junk folder so it's worth checking them.
If you have any further concerns, feel free to reach out to us at admin@flexpromeals.com or TEXT us at 816.888.3539, and we’ll do our best to assist you.Review from Hailey K
1 star08/26/2024
Good afternoon, ZEROOO STARS! I have just recently signed up for a meal box last wednesday August 21, and paid almost $100 for my order and was told it will be here by Monday the 26th. I have checked my account and the order says still pending. I have already been charged for this order and it has not been shipped yet. I would like to cancel my current order and any future orders that the company may charge me for. With a refund to the order that I will not be receiving as well. I am very unhappy with the service I have received, and the fact that no one is available to speak to me about this situation via text or call which is suggested on your website is outrageous! It is a monday at almost 1 pm. I waited on hold for 20 minutes never connected to a person and was hung up on. I also tried the live chat and was showed to come back during business hours 7-7 IT IS MONDAY AT 1PM. I have never dealt with a meal prep company that has been this unprofessional!!!Flexpro Meals Response
08/27/2024
Hi Hailey,
Thank you for contacting us and letting us know about this experience. We sincerely apologize for the inconvenience caused. Your subscription was canceled on 8/26/2024. You should also receive an email confirmation for the cancellation and we're also sending a refund request on your behalf for the box that you've ordered. We regret any disappointment caused and appreciate the chance to address this. We wish you all the best!Review from Renee W
1 star07/30/2024
If I could give one star I would. I’ve been trying to cancel my subscription because the meals are NOT as depicted on the website but they make it impossible. I have emailed them, used the chat box twice, called, texted multiple times, and get NOTHING in return. The chat box said a representative would be calling me but they haven’t. And THEN I get an email saying my second box has been sent and I was charged $150. NO THANKS! I need my account cancelled and that current box refunded immediately seeing as I tried to cancel before the auto subscription went out. If I could post pictures on here I would. The box came damaged. The ice was entirely melted so I didn’t even know if the meals were safe to eat. And these meals are supposed to be $10 but are tiny— the loaded buffalo chicken that I got came with precisely 2.5 pieces of brownish cauliflower. Terrible quality. Terrible customer service. All around terrible. I would NEVER leave a review like this normally but this company is beyond sketchy and clearly from the other reviews they’re pissing a lot of people off.Flexpro Meals Response
07/31/2024
Hi Renee,
We sincerely apologize for the inconvenience you’ve experienced.
Our team called you today and is awaiting your response directly. Your feedback is incredibly important to us, and we deeply regret any dissatisfaction caused. Please know that we value your feedback and are committed to addressing these issues promptly and effectively. If there is anything else we can do to rectify the situation or improve your experience with Flex Pro Meals, please don't hesitate to reach out to us directly via Live Chat or SMS at 816.888.3539 /7 AM-7 PM CST daily. Thank you once more for bringing these concerns to our attention, and we sincerely apologize for the inconvenience caused.
Customer Review Rating
3.22/5stars
Average of 203 Customer Reviews
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