ComplaintsforGod's Movers

• Initial Complaint

  04/03/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I contracted wGod’s movers for a move from Kansas City, MO on Sun, 4/3 to my new home in Bixby, OK on Mon 4/4. Completed a walkthrough & confirmed the rate of $3,300. I provided a $100 deposit via ******* on 3/24 weeks after beginning this process. After the above quote on my 1146 sq foot home, they asked me to, at my own expense, secure an additional trailer, ‘as a precaution’ to be towed with my personal vehicle. Other things ensued that add context for uneasiness. Late last week agent told me I was required to pay them in CASH for the move. That was a red flag. It was not until 4/2 they advised I’d need to pay them the full amt in CASH UPFRONT. I was not comfortable with that as I had no written contract. I offered multiple solutions that would offer protection for BOTH parties. They refused everything but full cash at pickup. After a lengthy conversation of only refusals, I stated this was selfish on their part and the fact that they would not offer me ANY means of protection was an unreasonable request as there are many scams out there. He then told me I attacked his character and told me he could give me plenty of referrals. Frankly, anyone can say anything for someone. I was not willing to give complete strangers all my possessions and an additional $3200 in cash with nothing to prove it. They terminated the move and stated they will only return my $100 deposit if I meet them in person. They gave an address to a ** in Raytown. I am presently 4+ hours away in Bixby, OK for closing 4/4 and obligations here for the next 10 days. Due to their negligence, my move has been delayed until the 13th and is costing me more due to the ‘last minute’ status. I need this refunded to pay for the actual legitimate mover. They insisted I setup ‘*******’ for the purpose of the deposit. There is no reason they cannot refund me in the exact same manner. I am a busy executive, single female and there is no reason to meet them again in person, alone.

  Business response

  05/05/2022

  The deposit was refunded about a week ago.

  Customer response

  05/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***** ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩