Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Had Astrawatt install a 14 kW system with batteries in 2021. We switched over to all electric in 2022 and expanded the solar to a 19.24 kW system. Astrawatt since then had not helped. When the system was expanded, breakers and disconnects needed to be updated. But their team completely missed it. I have since had an outage for about a week due to their inability to follow proper coding requirements. They still have not responded to my inquiries after I initially fixed a defect. The system is still not properly configured. They acknowledged the issue but have not answered my repeated emails or calls to have the issue fixed. 1. Breaker on IQ Controller 2 needs to be updated from 60 amp to 80 amp. 2. Disconnect between the IQ Controller 2 and IQ Envoy 2 needs to be updated from a 60 amp disconnect to 100amp disconnect with proper sticker.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.