ComplaintsforHouse Doctors of Northland KC

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  work not satitfictory need a refund

  

  Business response

  05/14/2024

  Attached is the estimate and the final invoice for the work completed.  I have also attached pictures of the final project.  As you look around the deck, it is clear that we did alot more work than was planned (or invoiced).  We were planning 24 hours of labor and the total project ended up taking 48 hours plus another trip to address customer complaints.  Factor that in with the fact that we had to buy more materials than planned/ invoiced, I'd say he already has received a good deal.  The services we provided to Lloyd are far more than what he actually paid for.  Thanks again for your time.

  Customer response

  06/28/2024

  I still have to pay my bill, however I need to get my money back in compensation. 

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back at the beginning of May I hire Handyman service Northland KC to replace 4 white vinyl post and to dig up two others and set deeper into the ground. Apparently there is a water line near one of the posts. he was worried about it so instead of just leaving it as is and not do anything. Scott proceeded to cut a section of the post and stick it back into the ground. (did not know that at the time) With in a few days the fence railing fell down, I noticed the gate was not closing correctly and that one of the post could be moved back and forth. I called and Scott returned. However, the work he did was even worse than the first time. Instead of fixing the post that was cut, he put expandable foam in it. This then over spilled through the railing and adhered the pickets to the railing and the gate was hung crooked. I have spoken to ****** ******** and asked that the work be corrected. He is insisting that the same worker needs to come back. I do not want that worker. Scott has proven he is not qualified. ****** also stated that the foam is better than concrete. However, I can pull the post completely out of the ground. The gate is hung crooked because one of the post was not buried deep enough. That post needs to be buried deeper. I also want the work done correctly and a new post, rail, picket replaced as his employee has damaged what was there. I have informed ****** of this however, I have gotten no response.

  

  Business response

  06/22/2023

  The customer contacted House Doctors regarding some work on a fence at her residence
  in Liberty, Missouri. House Doctors provided an estimate for that work for $925, which
  involved replacement of four fence posts, setting new posts, installing a gate to swing in
  the opposite direction, and adjusting the depth of two other posts. The customer
  authorized House Doctors to begin work.
  After work began, the technician providing the services informed the customer that resetting one of the fence posts would risk puncturing a sprinkler line located near the post.
  The technician informed the customer that he was not willing to dig in that location. The
  two of them discussed setting the post in a shallow hole, and the customer consented to
  that approach. The post was set shallow, and the other work in the scope of services was
  performed. House Doctor’s bill for services ended at $955, which the customer paid in
  full. The customer acknowledged, in writing, that the work performed “has been
  completed in a satisfactory and workmanlike manner.” She further acknowledged that
  she has “no concerns” with the work provided.
  At a later time, the customer determined that she was unhappy with the work in that the
  post was not secured to her liking. House Doctors returned to her residence, and used an
  expandable foam to secure the post. The customer agreed with this as a solution to her
  issues. After the work was completed, she called House Doctors again, because the foam
  had created a mess. House Doctors’ proprietor returned to her residence and cleaned the
  foam himself, to her satisfaction. He checked the post, and it remained secured at that
  time.
  Now, the customer has asked that House Doctors to “fix” the post she claims is still not
  secured, and to perform other tasks regarding setting the gate and other posts deeper into
  the ground. House Doctors has already informed her that it will not dig near the sprinkler
  line due to the possibility of puncturing the line. House Doctors has offered to dig the post
  deeper by the sprinkler line, if and only if the customer releases House Doctors from any
  liability for puncturing the line.
  Recently, in an attempt to resolve this matter, House Doctors offered to refund the
  customer $850 – the entire amount of her bill, less material costs. She refused this
  proposed settlement. She refused this proposed settlement.

  Customer response

  06/22/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* ********** ********** ********
  I am rejecting this response because:

  
  In the response from House Doctors there are quite a few things that are untrue. 

  I never consented to have the post set in a shallow hole.  I was under the impression he was going to put the original post back because of the water line.
  The reason I had to call them back was because the railing fell, and I noticed the post that was put in a shallow hole could be moved back and forth.  (I can lift it completely out of the ground.)
  I never gave approval for foam to be used nor would I have ever. It did nothing but make a mess and adhere the pickets to the railing.  I was not even home when this was done.
  

   When I spoke to ******* at the beginning of June I indicated the post on the east side of the house needed be to be buried deeper as it was not level with the other posts.  He wanted to send the same man out to do the work.  I did not want that as he has proven he is not qualified. I wanted someone with fencing experience. 

  I believe that House Doctors employee, without my knowledge or consent took it upon himself to bury the shallow post and use foam. Therefore, I felt they should be responsible to put the post back as it was.   
  

  I received an email from ****** on 06/20 telling me he would settle for giving me a refund of $850.00.  However, there were demands he was making that I had to follow.  His email stated:
  
  “I believe you have left me with no other option but provide you with a refund in the amount of $850.  I cannot refund you the $105 we spent on your materials (wood and concrete).  In return, I want all of the complaints removed and erased from our name.  I also want you to guarantee me, in writing, that you will not give any further reviews (good or bad) after our transactions have been completed.  If you agree to these terms, please respond within 24 hours of this letter and also rescind your complaints to the BBB and the Attorney General by the end of the week (COB Friday, 06/23/2023).  After you have provided proof that these actions have been completed, I will provide you a check in the amount of $850”
  
  I sent ****** back and email stating I wanted check in hand first.  He then wrote back:
  
  “As stated, please provide proof of my request and then a check will be sent immediately.  I also need your guarantee that you will not try to undermine and be vindictive by providing bad reviews, whether written or verbal, after we have parted ways and closed the deal.  If I do not send you the check, then you have the right to sue me for 2 times the amount.  I would like for this transaction to be swift so we both can go our separate ways.”
  
  After receiving the email, I told him I needed to check with my attorney first. That was the last contact I have had with House Doctors. I take his last response as an insult.  I am not the type of person who would "undermine and be vindictive".  All I wanted was my fence to either be fixed or my money back.   Prior to his untrue responses I was planning on doing as he asked. He stated I had until June 23rd but now....  I don't feel I should have to meet his demands to get a refund.
  
  ******** **** ********

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