ComplaintsforAmerican Digital Security, LLC
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased 7 secuirty cameras and ADT services Jan 29, 2023; We initially contacted ADT on November 5, 2023 regarding video clips and our cameras. Since then we have spoken to over 7 representatives who have reset, reprogram, and reconfigure the recording rules; the last contact on January 26, 2024 on a call for over 1 ½ hours to correct the issue. We have spoken to **** ****** who also tried to reprogram the settings unsuccessfully. The cameras continue to record clips outside of the recording rules. We want a refund for monitoring services; the cameras do not work property, they are unable to monitor our home properly, and they have not been able to fix the issue.Business response
02/13/2024
The customer entered into a contract with the following company who handled the sale and installation of the system.
******** ******* ******** *** *** ********* ** ******** ** ********** ************
Customer response
03/22/2024
This company should not be allowed to post your logo on their site. In addtion, dispite the thousands of complaints and 1 Star rating, they are listed as an Accredited A+ Business on your site; this is misleading to customers. How is it that they qualify to be listed on your site as an Accredited A+ Business. I have always relied on BBB ratings but now feel that your ratings are questionable.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.