10 Customer Reviews
Review from John C
5 stars05/08/2024
Im thankful for the diligence of my new friend ****! She worked very hard to resolve an issue and I would recommend the company to all. Thank you
Aegis Administration, LLC Response
05/09/2024
Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with **** and her dedication to resolving your issue. At Aegis Administration, we always strive to deliver exceptional service, and its always rewarding to know that weve made a difference. We appreciate your recommendation and look forward to serving you again in the future!Review from Linda G
1 star10/09/2023
Aegis home warranty. I signed up for the home warranty in May & canceled in Aug bc the *** was overcharging me. I paid Argis total of $620.01. I received a check back for $258.41. Aegis kept $361.60. I tried calling their business number. Their phone rings on ring & disconnects. I would appreciate any help to get my money back. Is Aegis out of business in MO.Aegis Administration, LLC Response
10/10/2023
Dear **************,Thank you for taking the time to share your concerns, and we apologize for any inconvenience you have experienced. Your feedback is valuable to us, and we are committed to addressing your issue promptly and providing clarification on the refund process.Our records indicate that you signed up for a home warranty with Aegis in May and canceled the service in August. We understand that you have received a pro-rata refund of $258.41, and you are concerned about the difference between the amount paid and the refunded amount.We want to assure you that Aegis Home Warranty is operational, and we are here to assist you with your concerns. Our customer service team is dedicated to resolving issues and providing support to our valued customers.It appears there may have been a misunderstanding regarding the pro-rata refund process. When a contract is canceled before its expiration date, the refund is typically calculated based on the remaining unused portion of the contract, as outlined in the terms and conditions of the agreement. This is a standard practice in the home warranty industry to ensure fair and equitable treatment for all customers.Our customer service manager will be reaching out to you directly to discuss your specific case, address any questions or concerns you may have, and provide further clarification regarding the refund amount. We are committed to working with you to find a resolution that meets your satisfaction.Please rest assured that we are here to assist you, and we want to ensure that you have a positive experience with Aegis Home Warranty. If you have any additional information or questions, please feel free to share them during our conversation with our customer service manager.Once again, thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.Sincerely,Aegis Home Warranty TeamReview from Jason W
5 stars08/15/2023
Amazing to work with for claims. Understanding what the difference between home warranty and home owners insurance is helpful when filing a claim and the customer service reps could use a little more help in that, but all in all, great experience.Aegis Administration, LLC Response
08/16/2023
Hi *****,Thanks so much for sharing your experience with our home warranty claims service. We're glad to hear you found our team helpful during your claims process. Your feedback about the distinction between home warranty and homeowners insurance is valuable, and we're committed to enhancing our communication on that.Your input drives us to improve and ensure we're meeting your needs. If you have more insights or questions, feel free to reach out. We're here to help and grow together.We appreciate your feedback!Best regards,The Aegis TeamReview from Bryan F
1 star02/25/2023
This is the most ridiculous home warranty I have ever seen. If I could use zero stars I would. I have talked to attorneys and insurance agents and no one has ever heard of you not paying for damage due to water. You claimed that there was a flood, and you claim you dont pay for water from a Leak. My policy says you do when I spoke with you which was about 10 or 15 times. You said that my home was insured under a trailer or section 5 housing. I live in a gated community and my house appraises for over *******. My credit has nothing late and no negative points against it which you claimed it did. I will definitely be reporting this to the Better Business Bureau and my agents attorney will be in touch to make sure that my services are rendered in a timely and complete mannerAegis Administration, LLC Response
03/22/2023
Dr ****************,
Thank you for bringing this matter to our attention. We take all complaints seriously and we apologize for any inconvenience you may have experienced. However, we were unable to locate any information regarding a contract sold by Aegis Home Warranty Group with the information provided. We believe this complaint should possibly be directed to another company.
We value your business and would like to resolve this matter as soon as possible if in fact you do have a policy with our company. Please contact us at your earliest convenience with your policy number and any additional information you may have so that we may further investigate this issue.
Thank you for your understanding and we look forward to the opportunity to resolve this matter with you.
Sincerely,
Aegis Home Warranty Group
Review from Be E
1 star12/18/2022
Bottom Line: I want Aegis to return my parents' money and I want Aegis to NEVER contact my parents again.Background. Over the course of many years, Aegis has used telemarking to contact my elderly parents to begin a home warranty plan. I believe the first time was in 2017-2018, the second was this year (2022). During the initial engagement, I contacted Aegis to inform them of my parents' health and asked that they cancel the plan and never contact my parents again, as they did not need their services. I only learned that Aegis and their partner ******* had contacted my parents in 2022 after my folks received a call from a self described Aegis agent (***************) several months ago.I was able to reach PayLink and their representative stopped automatic withdrawals from my folks' account. Reaching ********************** is extremely difficult! Your website doesn't allow for customer engagement, just sales. I've left several voicemails for ***************, which he hasn't returned. When I call Aegis customer service directly, I usually told I've contacted the "sales" department and am sent to another queue, where shortly thereafter I receive a message that you are either closed or have a high call volume so I need to call back later. I finally went to my parents' bank to block any future Aegis withdrawal attempts.STOP TARGETING THE ELDERLY! You are no better than those overseas scammers!I WANT ALL OF MY PARENTS' MONEY BACK. I WANT YOU TO NEVER CONTACT THEM AGAIN!Aegis Administration, LLC Response
09/25/2023
Dear Reviewer:
We deeply regret any inconvenience your family has experienced, and we genuinely appreciate your candid feedback. Our primary aim is to ensure your satisfaction, and we are fully committed to making things right.To assist us in resolving this matter promptly, we kindly request that you provide us with your parents' names and account details, if available. You can also reach us directly at 855-636-6886. Our goal is to refund any incorrect charges and ensure your parents are promptly removed from our contact list, respecting your privacy and preferences.
We also understand your frustration regarding past communication challenges. We have taken note of this and are actively working on improving our accessibility and responsiveness to better serve our valued customers.
We understand that your parents' well-being is of utmost importance, and we want to assure you that we will do everything in our power to address your concerns and ensure their peace of mind.
We genuinely appreciate your patience as we work to resolve this issue. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for giving us the opportunity to make amends and regain your trust. If you have any further questions or concerns, please do not hesitate to contact us directly at 855-636-6886.
Sincerely,
Aegis Home Warranty GroupReview from Dawn D
5 stars08/10/2022
I have been dealing with an issue with them for 6 months. Fault was due to their moving and the ***** I called countless times and never once was treated poorly. Everyone in customer service was attentive and willing to assist. I ended up asking for ***** after serveral calls just to not have to repeat my whole story. She was so kind, respectful and empathetic. If she said she would call me back, she did. I give her nothing but praise for doing an excellent job. Thanks to you all and especially, *****.Aegis Administration, LLC Response
09/25/2023
Dear Reviewer,
We sincerely appreciate you taking the time to share your experience with us. It's heartwarming to hear that despite the challenges you faced, our customer service team was able to provide you with the support and assistance you needed.
We understand that dealing with any issue for an extended period can be frustrating, especially when it involves factors beyond anyone's control. We are pleased to know that our customer service team was attentive and willing to assist throughout this process.
Our team's dedication to providing kind, respectful, and empathetic assistance is a reflection of our commitment to delivering exceptional service. Your feedback motivates us to continuously improve our services and customer interactions.
Once again, thank you for your kind words and for choosing Aegis Home Warranty Group. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out to us.
We look forward to serving you again should the need arise.
Sincerely,
Aegis Home Warranty GroupReview from Madeline H
1 star05/11/2022
This company sends me insurance offers all the time. I usually just shred them. I would return to sender, but the return address spot is boldly marked, Personal and Confidential. The letter received today states who my lender is and that my home warranty which I never had is expiring. By my name on the letter, is marked "To The Order Of" like it is a check. Call Immediately and Final Attempt is in bold to show urgency. Nowhere on the letter does it mention the company's full name or address or anything about them. There is also no website listed to visit. I did call this company today to have my name and address removed, but after a long wait on hold I got a long story about how the representative can see that I do not have home insurance, which is false. I have zero confidence that my name and address will be removed from their mailing list. BEWARE AS THIS DOES NOT SEEM TO BE A LEGITIMATE COMPANY AND OPERATES ON SCARE TACTICS!!!Aegis Administration, LLC Response
09/25/2023
Dear Reviewer,
We appreciate your taking the time to provide feedback regarding the correspondence you've received. Your input is important to us, and we take all customer concerns seriously.
After conducting an internal review, we were unable to identify any account or record associated with the information you provided in your review. We understand the content of the communication may have caused confusion, and we are committed to addressing your concerns with care and responsibility.
To ensure that your preferences are properly respected and to investigate this matter further, we kindly request that you contact us directly with the necessary details, including your name and address. This will enable us to take the appropriate steps and ensure that you do not receive any further communications from our company and are placed on our internal do no contact list.
As we are dedicated to providing a professional and respectful customer experience, please do not hesitate to reach out to us directly at 855-636-6886.
We appreciate your understanding and patience as we work to assist you and clarify this situation.
Thank you for bringing this matter to our attention, and we look forward to resolving it in a responsible and efficient manner.
Sincerely,
The Aegis Warranty Group Team
Review from Seth K
1 star04/07/2022
It's pretty terrible when the only way you can conduct business is by mimicking a legal document and using scare tactics to fool people into calling you. We have home insurance in good standing with another company, yet "immediate response" is requested on what may be their "final notice". Yeah AWG, we HAVE NOT CONTACTED YOU and we WILL NOT. Additionally, we hope that you WILL NOT CONTACT us. Since that was so important to bold and caps on your scam notice.Please provide a star rating? I have to choose at least 1 star? More than they deserve, but okay.Aegis Administration, LLC Response
09/25/2023
Dear Reviewer,
We appreciate you taking the time to share your concerns, and we want to assure you that we take all customer feedback seriously.
After a thorough review of our records, we did not locate any previous contact or marketing efforts directed toward your address. It is important to note that there are many companies offering similar services in the industry, and their communications may follow similar formats.
Given the absence of your information in our system, it's possible that you received marketing material from another company apart from ours. We understand your frustration regarding the communication you received, and we sincerely apologize for any confusion or inconvenience it may have caused.We maintain a strong commitment to the rigorous review of all our marketing materials, ensuring they consistently align with legal standards and best practices. We kindly invite you to contact us directly at 855-636-6886 to provide us with the necessary information to ensure that you are promptly placed on our internal 'Do Not Contact' list to prevent any future communications.
Your assertion that you have not contacted us is duly noted, and we respect your preferences. We would like to assure you that we will honor your request not to contact you further.
Regarding the star rating, we appreciate your honesty, even though you have chosen to rate us lower than expected. We are committed to continually enhancing our services and communications, and your feedback will be instrumental in our ongoing efforts to improve.
Thank you for bringing this matter to our attention, and we appreciate the opportunity to address your concerns.
Sincerely,
The Aegis Warranty Group Team
Review from Judy S
1 star03/16/2022
I receive a letter from this company at least twice a month, always in an envelope marked "Personal and Confidential" which means I cannot **** it "return to sender" . I have called them and requested they remove me as I already have a home warranty through another company. Doesn't work.I would NEVER buy a home warranty from a "company" who sends letters with no return address and continue to bother me.Aegis Administration, LLC Response
04/01/2022
Thank you for letting Aegis know about your concerns with our advertisement. We see that you spoke with one of our representatives on March 16th, 2022 and were updated to our internal Take Me Off the List status to ensure you do not receive future advertisements from Aegis Home Warranty (AWG). We take all feedback seriously and would like to take this chance to address your concerns. We are showing you have been mailed (3) letter in total between January 2021 and February 2022 from Aegis. As weve mentioned weve updated our internal records so that you no longer receive our advertisements. We are glad to hear you have Home Coverage on your major systems and appliances, albeit with another company, as we feel all homeowners should have coverage. Lastly, many Home Coverage providers use a similar advertisement letter. We believe you have received several advertisements from different companies. We cannot control the mailings of other companies but can confirm our letters all contain Aegis or AWG Home Warranty Division on the mailers. We wish you the best of luck with your current Home Coverage and apologize for an inconvenience.Review from Elizabeth S
5 stars12/30/2021
I had a very good experience today with ***************** *****************************. She answered all my questions and spoke to my issue I was having with another warranty co. I've had 2 excellent CS experiences with Aegis so far in the last couple months.Aegis Administration, LLC Response
09/25/2023
Dear Reviewer,
We greatly appreciate your positive feedback regarding your recent experience with our Customer Service team.
We are committed to providing exceptional service and addressing our customers' needs effectively.
Your comments regarding your interactions with our team members are encouraging, and we are pleased to hear that your questions were answered, and your concerns were addressed satisfactorily.
While we aim to provide excellent customer service consistently, we are always working to improve and enhance our services further. Your feedback reinforces our commitment to delivering top-notch service to all our customers.
We value your business and look forward to continuing to serve you in the future. Should you have any more questions or require assistance, please do not hesitate to reach out to our Customer Support team.
Thank you for choosing Aegis Home Warranty Group.
Sincerely,
The Aegis Home Warranty Group Team
Customer Review Rating
Average of 10 Customer Reviews
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