Customer ReviewsforExpress Transportation & Black Car Service

This company treats their clients and drivers like they have no value at all. They have an operations manager there who says that they are not aware of any wrongdoings of their company. Their Operations Manager claims that the dispatchers are there in ***************, ******** and their drivers are not telling the truth. Some of their drivers informed me and other former clients that their dispatchers are in *******, the ****************** and other areas internationally. Some of their drivers have told me and other clients this in their car during their transportation. This personally does not bother me as I feel that it could be done from remote locations, but some of these drivers informed me that they find it very troubling that several dispatchers are not based out of their *************** location . Some drivers have also complained that the dispatchers and the management there at Black Car Express do not care about the well-being of their own drivers and some former clients informed me that the dispatchers and the management tell the clients that they are 5 to ********************************************************************************************************************************************* that the clients get angry with the drivers because the dispatchers and the management do not tell the truth to their clients. The drivers also have told me and other clients who drive with them that they do not care about the drivers safety when it comes to picking up clients at specific businesses that are primarily medical related and do not follow the rule of law for stopping at dangerous areas in the greater New York area. Some of the dispatchers and management when speaking with myself, the client and other clients hang up on the clients when they are trying to express an important safety and service concern as I personally also experienced this and six other people that Ive spoken to that have used their service. The program that I attend even told me to please change your service from Black Car Express but I did not because the drivers were excellent and they also informed me to please do not recommend their service to anybody that attends the program as they were telling their clients not to use their service. I am now using a very reputable medical transportation service that also does private work like Black Car Express where the drivers are also excellent, but the difference is the management and the dispatchers do not lie, have dispatchers in other states and countries, do not put their drivers in danger, do not deny that the transportation healthcare insurance company gives them information for the rides, does not lie about the location or arrival time of the drivers. It is a pleasure to be with a medical transportation company now who also does pricate transportation that follows the rule of law, ethics and cares about their drivers and clients safety and service as a medical transportation service. Also to mention I have left several messages with the dispatchers two managers and even the president there and nobody has ever returned my call not even once. I also give out a tremendous amount of referrals for clients that need medical transportation and also private transportation when coming from the airport, residential and private businesses. I give out many referrals and I know I will be referring a significant amount of business to the new company that I am using.