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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
In 2019 I purchased a prearranged H32**3432353837383430H. They sent me a copy of everything. The copy said I wanted 2 extra hours of viewing time and it would be $150. I received the copy but it didn&#**;t acknowledge I had already paid. I have check confirming I paid the $150 for viewing time. At the time I was staying at **************************************** and ************ located at ***********************************************************************. It was paid for through their ***** cash account dated 4/6/20 and it was cashed on 4/13/20. I reached out to the business about this issue within the last month but they were not able to resolve it. I&#**;ve spoken to the ************** Director *************************. I&#**;ve tried speaking with the General Manager ****** Livingroom but was unable to speak with them. No one has been able to help me.
Business response
12/01/2023
I have spoken with ************ and have resolved the issue attached is the information that was mailed to him and he stated that would be sufficient. The 2 employees who were originally working with ************ are no longer with the company and did not bring the issue or request to my attention. We were absolutely obligated to provide a receipt to him, however I think the staff was looking for the official bank record over 3 years old, this was also further complicated because the original deposit of the extra funds was made directly into his preened trust account that held by a third party. That type of payment is never deposited into the funeral home's general account. The letter i read him over the phone was mailed 12/1 certified to ensure receipt. Due to **************** privacy i will not attach the copy of his preneed funeral contract that is referred to in the correspondence.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.