1,346 Customer Reviews
Review from Kristi F
1 star10/28/2024
This is the absolute worst worst company if you can call them that, ever! They cancelled one of my prescriptions today, 1/2 of the time they never come and Im reporting them to the **** Shut them down. They are not a legitimate professional place. Please someone shut them down. They are the sole reason why Im on medication!!!Review from Stephen L
1 star10/23/2024
****************. It is frustrating because I am stuck with this sorry excuse for a company. I wish I could change providers but not possible.If you have the option for different providers run do not walk to the other option.I would give them negative stars if that were an option.Review from Charles C
1 star10/17/2024
WOREST COMPANY, MORE WOREST CUSTOMER SERVICE DEPARTMENT. HOLD FOR THREE TIMES (10MINS@,) TALKING LESS THAN 10MINUTES. HAVE TO CALL A DIFERENT PHONE NUMBER, THE CUSTOMER SERVICE DEPT. DONOT HANDLE CUSTOMER SERVICE, THEY SAID, THEY ARE ONLY HERE TO GET PAY!!!!!!!Review from Patti M
1 star10/17/2024
If I could give them a rating of ******* stars, I would. It has been over a month of phone calls (and still ongoing...), untrained customer service representatives and ridiculous excuses for not sending the medication ("account suspension", "lapse in insurance coverage", "prior authorization issues", "insurance interruption", etc.) for my husband and I. My HR director thinks I'm crazy and so do our physicians when we call to re-schedule appointments because we don't have our medications to be evaluated for effectiveness at the next appointment. We had Carelon before and they were fantastic! How does this "pharmacy" still exist? After my numerous calls to them, I received a notice last week from them stated they couldn't get ahold of me to ship my medicine "after repeated" calls to me. I feel for those who need critical medication for treatment. This delay of care should be a crime.Review from Charles S
1 star10/16/2024
The customer service people are professional and follow the Accredo processes. The CS people seem to have a genuine concern when talking. However in order to fill a prescription I have to call a minimum of three times. I am told someone will call to follow-up in three days. Never a follow-up call. I always have to call Accredo back which is not a major problem but why do I need to call to make sure they are filling my prescription? Case in point:Oct 14th ordered refill Oct 16th received text "time to refill" Oct 16th called - obvious my refill was not in the system! Ill call again in two days to see if Accredo has my order This has happened four times. Fix your process and it will save you and me time and money.Review from Jeff P
1 star10/16/2024
It is a challenge to reach a real person. The phone system and company procedures seem to block customer inquiries and requests for help.Review from Shane N
1 star10/15/2024
Worst company in existence. Had to wait 7 weeks to get medicine the first time, during which time i ran out of my current prescription. Had to call them every single day just to get nonsense responses. They would tell me they need prior auth which i've sent them many times, the next phone call they'd say its shipping, then the next day they'd say prior auth again. Every single time they'd say they're escalating and i'd have meds in 24 to 48 hours. I finally did get the medication and when i had to renew the prescription for the same exact medication i went through all this again.Review from Jacob P
1 star10/15/2024
They are horribly incompetent. They overcharged me by over $4,400 in June, and it took until September to get them to process a refund. Then they messed up the refund and shorted me by almost $700. It took 8 phone calls and over 7 hours on hold to even get them to attempt to make it right. On top of this, every single time I try to refill my son's medication there is an error on their end. I end up on the phone for hours at every refill with the *******************, the ***************** and Accredo - and every single error in the past 20 months has been on Accredo's part - not mine, not the doctor, not the insurer. They are just plain awful.Review from Chris M
1 star10/15/2024
Worse company that I have ever had the displeasure to deal with. Every time I call for my refill they say I need a prior approval. Everyone works from home and your put on hold several times during a call . My call today 18 minutes on hold then disconnectedReview from Doug R
1 star10/14/2024
Less then helpful.a lot of this revolves around the Prescription benefit 'assistance' hustle. You get sold on the assistance programs, but the customer service promoting and supporting the assistance programs is limited, inconsistent, and in my case, too late to avoid the 90 day cut-off.**** the US healthcare system, just FAST, its the best healthcare program out there.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.