ComplaintsforMorlan Ford Lincoln

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from them and believe they had knowledge that the car was faulty because they made a car payment to the finance company. There were many things wrong with the car - faulty modem, timing chain, needs new headgasket, needs new valves. The labor to get it done is $3,000 and the total for everything is around $5,000.00. I went to the insurance company and they said they can only pay for the towing and would have to pay for the parts and to get it fixed. It was not serviced when I first bought the car. I would like to get my car fully fixed or to get a new vehicle.

  Business response

  11/17/2023

  Ms. ****** purchased the 2018 Ford Escape on August 23, 2023, and returned with the vehicle a few days later to have it serviced and perform an oil change which we told her would be taken care of on the day of purchase.  None of the current problems existed at the time of sale or were evident during the service appointment and Ms. ****** left with the vehicle and did not express any problems or concerns regarding the operation of the vehicle at that time.  Ms. ****** was offered a Vehicle Service Policy that would cover most repairs on the day of purchase, but she declined that option and chose to purchase the vehicle "AS IS".  

  Customer response

  12/14/2023

  They are not telling the truth about the warranty for the truck.  I was offered a warranty at the time of purchase for two years but it was  taken back because of my check stubs and they would not give me any further explanation as to  why I did not receive the warranty.  

  Business response

  12/18/2023

  They were not able to add the purchase of an extended service policy to her retail installment contract because of a payment cap based on her verifiable income but she did have the option to purchase a service contract on a separate payment plan through the warranty company.

• Initial Complaint

  08/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a truck from them in May. It was a 36000 dollar truck. I haven't had it for 2 weeks since I bought it.  It has been sitting in their shop all this time.  It is a piece of junk and they are aware of all the issues I have had with the truck and refuse to give me a refund or a replacement while still expecting me to make an 800 dollar monthly payment.  The car has a 25000 mile warranty on it and I have driven it no more than 1000 miles.  I have tried to resolve this issue with the but they refuse to be reasonable.  

  Business response

  09/05/2023

  We have waited until today to respond to *** ****** because we were waiting to make sure all the necessary repairs were taken care of.

  Friday September 1st *** ******** truck was delivered to him with all repairs completed.  During the time his truck was in our service department he had been provided with a vehicle to drive.  To our knowledge *** ******** issues have been resolved.

   

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car there in December 6 months ago and the transmission went out last week. Morlan ford employees have offered no resolution as I still owe 14,000$ on the loan. They are saying it’s as is but I think this is wrong.

  Business response

  07/31/2023

  Ms. ******* purchased the vehicle November 29, 2022 with mileage of 112,248.  She signed a Buyers Guide on the day of purchase stating that she was purchasing the vehicle AS IS-NO DEALER WARRANTY.  Ms. ******* has called the dealership on several occasions and has been advised that we would be willing to attempt to put her in a different vehicle, subject to credit approval, trading in the Pathfinder she has a mechanical issue with.

  Customer response

  08/01/2023

  Complaint: ********
  
  I am rejecting this response because:

  I was never given a copy of any of my paperwork and even had to go back to get my paperwork for the DMV. I have asked in text messages for my paperwork that says that I don’t have any warranty and been denied on numerous occasions. I’ve also called and asked to speak to a supervisor or the owner because it is not right to deny me paperwork. I even went as far as asking for my paperwork from the lien holder because the dealership will not give me a response or an acceptable resolution. 
  
  
  
  Sincerely,
  
  ****** *******

  Business response

  08/03/2023

  Our Sales Manager Mr. ******* pulled Ms. *******'s file.  He has not spoken to her regarding copies of her paper work that was completed on that day but we have copies which he pulled yesterday and put in the mail to her.  He believed these documents were sent to her with the title and I am sure she received that because she has completed her registration through the State of Missouri.  She should be receiving all of her copies any day now.  

• Initial Complaint

  06/14/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  0m 5/25/23 I purchased a black 2020 ************ from this dealership. I traded in my 2008 Dodge Charger, paid $500 cash, and a received a loan for a little over $19,000. I also purchase an extend warranty and bumper to bumper coverage. I didn&#**;t get a chance to test drive the vehicle on the highway because the business was about to close. I also didn&#**;t see some of the damage done to the front. I was assured the vehicle was in good working condition. The next day I noticed damage to the front end, the vehicle begins to shake if it reaches 75 mph, there is a loud grinding nose when I make a turn, the head light on the right side doesn&#**;t work, neither of the signals work, and the tires are bogged. The next day I reached by text message to the sales manager who sold me the vehicle about the issues I was having with the car. I was told I could trade the vehicle in, but I would have to make another payment. I didn&#**;t think this was a good offer so I left. They next day I called the sales manager and was told they would pick my vehicle up on 6/1/4/23 to receive a diagnostic from their service shop. I was also told to come to the dealership to receive a loaner car on 6/12/23. When I went to the dealer on Monday they said they didn&#**;t have the loaner car, and couldn&#**;t provide a rental.

  Business response

  06/14/2023

  We are reversing the purchase, returning her Dodge Charger along with her $500.00 down payment today, 06/14/2023

  Customer response

  06/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I put 3000$ down on a 2014 ford mustang November 1 2022. I had the car three weeks and the gas gauge stopped working g started miss reading the gas tank began leaking gas and the entire passé side for is soaked so bad I can scoop the water up with a cup. I took my car back to ford Morlan as soon as I noticed the things wrong. It’s march now and they have had to get my car back four times for the same problems. They have not fixed anything and refuses to return my calls refund me or trade me out.

  Business response

  03/15/2023

  We have spoken to Ms **** on several occasions regarding the repairs on her vehicle.  At this time all repairs have been made except the water leak.  The vehicle is in our Body Shop and we are in the process of taking care of that issue also.  Ms **** has been provided with another vehicle to drive at no expense to her during this time.  She is welcome to call and ask for our service department at any time and we are working as quickly as possible to get he last issue resolved

• Initial Complaint

  04/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We traded our Chevy Silverado in for a 2016 Ford Escape from Morlan Ford in Sikeston, MO. The day we got it, they didn’t give us a title. They stated it was a fresh trade, and that they didn’t have the title yet and to go ahead and take the car. We bought the car on 2/19/22. We made our first payment on 3/22/22, coming up on our second payment with no title still. We have contacted ******** ********, who sold us the car numerous times, about the titles which we have screenshots of, and he just tells us he doesn’t know or he will check and we never hear anything from them. 2 months with the car and NO title. We can’t get them to resolve this problem, either get us a title for this one, or put us in one that has a title with the same monthly payments since they can’t seem to get or find the title of ours. The car has issues with the back door panel being broken, and the AC the guy that sold it to us stated that he would get it fixed, because it was like that before we bought it, and now they refuse without us paying out of pocket. When it was all messed up BEFORE we got it. Please, help us. The account is under ****** ****** *** * ******** ******* The car is financed through Exeter Finance of $17,625.00. Account #*******

  Business response

  04/07/2022

  Mr. ****** was informed that a title was not available at the time of purchase.  The previous customer would not respond to our calls

  regarding the title and a duplicate title was applied for.  The Department of revenue is behind issuing duplicate titles due to a shortage

  in staff.  Any penalties for registering the vehicle will be reimbursed to the customer.  We will contact them immediately when we 

  receive the title and which time we can swap titles as we do not have the title to their trade in either.  We have worked on the back 

  door panel once and the customer was told by his sales person that we would have the service department look into the issue with

  the air conditioner but the have yet to bring it in

• Initial Complaint

  11/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  10/23/2021 I bought a 07 GMC Sierra Truck, I was told the truck would be service and cleaned up, which neither was done. I asked for them to fix the door handler on passenger side door they refuse, I had an oil change on a Thursday and by Monday it was dry of oil, when told they reuse to do anything. transmission was slipping they refuse to fix said it wax a year old. The truck is burning oil and wont pass inspection due to exhaust leak. No radio in the truck, I asked for my money back and they refuse to give it back due to it being already funded. Plus no title has been given to me.

  Business response

  12/03/2021

  Mr. ****** purchased a 2007 GMC Sierra pickup at which time he signed a WE OWE stating that the dealership was selling the vehicle “AS IS”. He was aware that this was a used vehicle with excess of 300,000 miles which he stated was not a problem he was going to use it for hunting purposes. Since Mr ****** purchased the vehicle we have performed two oil changes. Mr ****** has been notified that the title is prepared and ready to be picked up in order for him to register.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩