ComplaintsforIn Home Solutions, LLC
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Complaint Details
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Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the same caregiver shop for my food and Money order for rent. Stressed get ** *****, then groceries last, call if a problem. Three times this girl did not buy my ** ***** and twice I had to borrow money to pay my rent. As of today, 8/25/22. I will have to pay $444.00 on 9/3 to make my rent current. She still works for the company , The aide’s are not well trained and do not do their chores or the patient has to train them. Sometimes the aide’s never show up and there is no replacement. There have been times when I have not had service for two months at a time. The owner, *******, told me she would try to help replace the guns I need I call me on 9/25, I have heard nothing.Business response
09/16/2022
This client had services involving errands and groceries in which she had requested our employee to obtain groceries as well as a money order to pay her rent. The client did not indicate at that time which task was to be completed first. The client did not have the finances available to complete both of these tasks. All money as well as requests were verified and accounted for with no wrongdoing noted on behalf of employee. The client was offered further education and assistance by a member of our executive staff for financial management.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.