ComplaintsforCorwin Dodge Jeep Ram of Springfield

• Initial Complaint

  09/20/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a VW atlas in August 8th within one day I noticed several issues with the car purchase price being almost 37k for a 2022 ** with 50 k miles which is a new car price for higher miles. They refused to negotiate on sales prices not even $500 or $100 I was sold the car under the impression it was under manufacturer warranty. It has no warranty I had to purchase a warranty for 4 k. They agreed to service the vehicle in attempt to fix the issues I had so I agreed. Spend a day at the car lot an entire day from 9 am to 3 pm while only one of those issues were resolved which was shaky roters. I let the Let the sales man know that the issues were not resolved as he followed up to ensure quality an he said he cant do anything about it. I requested to speak to a manager the managers name was **** an he said he will schedule to fix the vehicle at another location a provide a rental. **** promised he will call me back to get that scheduled. After a week I never got a call so I contacted the dealer and they will not return my calls or return messages resolve the issue. They also gave a 2 month temp Tag not by my request as after 30 days there is an additional fee charged by the ***. The brakes have something wrong an they charged a dealership fee for new specific breaks, my remote start doesnt work, heated seats in passenger seats dont work I specifically told the salesman I wanted these extras for my kids. the windshield has several chips they said they could seal an did not do so. The passenger rear view mirror shakes making it hard to view traffic behind. They also ran my credit several times after I had a prequalification upon walking in. it was a terrible experience and still is almost 2 months later. This salesman knew I had been hit in an auto accident suffering from injuries as is an I feel taken advantage of.

  

  Business response

  09/27/2024

  We have contacted Mr. ******** and reached an agreement to repair his concerns.  We are replacing the windshield and addressing the mirror issue.  As for the remote start, the vehicle was low on fuel which caused it to not start.  The heated seats did not work because the vehicle was in parent control mode.  Both issues have been addressed and are working.

  Customer response

  09/30/2024

  Wanted to reach out and close as resolved please. 

• Initial Complaint

  08/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased a 2015 Jeep Grand Cherokee on Aug 08, 2024.I was placed in a rush, sitting in the dealership for nearly 5 hours. I was told the vehicle would be $14,000 plus $300 for data dots. I was told that my $3100 downpayment would be for this plus a warranty. The loan amount came to $16000.Within two weeks of use, the thermostat blew and I had to wait a week to take the vehicle in. At this time, there was also a squealing from the brakes. The thermostat was replaced but the brakes were not addressed.I brought the vehicle in again, 3 weeks later, for the brakes. I was informed there was a problem with the vehicle prior to my ownership which was not disclosed.I was told over the phone that the brakes needed replaced and so did the engine mounts. I was told that my warranty had a $500 deductible and that the cost for this visit would be $526. When I arrived. They charged me $1100. I would have have approved the whole job had they told me this was the cost.20 hours after being in their care, my wife and I nearly died when the power steering went out on a road trip. Had she been driving, we would have hit oncoming traffic.I was informed that the vehicle was in good working order and passed a 140 point inspection. The vehicle has been the the shop or immobile for half of the time of my use.When I purchased the vehicle, I was told that all certified vehicles come with a 90 day warranty for issues not caused by an accident. Because of this, I did not purchase a more extensive warranty. I have since been informed that there is no such 90 day warranty.I feel I was abused due to my disability from the military.

  

  Business response

  09/06/2024

  Upon reviewing all documents related to the purchase, we have found that the vehicle did go through our normal 125 point inspection and during that inspection, we did replace the front brakes. It was not sold as a certified vehicle due to it being out of the maximum allowable miles for certification.  There was nothing stating otherwise. ********** did purchase an extended service contract which did cover his motor mount issue. We are unaware of any repairs needed regarding the power steering not working properly.  We don't feel as though ********** should pay for a repair that was already done in our shop, so we are going to refund him the cost of the brake repair which comes to $657.98.  As far as abusing ********** due to his disability from the military, we have many military veterans in different positions in our company and would never take advantage somebody with a disability, especially someone with a military background.

• Initial Complaint

  08/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a vehicle , this monthly price was a bit steeper than I was originally told but it is what it is. However I am not originally from Missouri and have never bought a car here and was unaware that registration, taxes , etc was not included in sale from a legitimate car lot. When I found out after the the fact I contacted them to return vehicle because I know there was no way to afford 700 dollar payment along with a 1700 dollar tax and registration fee. My wife spoke with John “ rooster “ Tinsley and was told that they already got paid so they didn’t care what we did and it was our problem. This company should be heavily investigated and as far as Mr. Tinsley himself he should be fired. I even asked to see if we can lower monthly price by 100 or so and was told it would be looked at and yes I never heard a word back. I now see why out of 5 stars this place only has a 1.75. I have also contacted capital one who financed vehicle and told them what was pulled.

  Customer response

  08/23/2024

  This dealer has been deceptive and shady since day one. They knew for a fact that it was their responsibility to inform me under new Missouri law that registration and taxes could be added to contract and failed to do so. There is no way I can afford to pay over 2000 dollars for something they should have been honest about. They can redo contract and include it into contract and I know this because I have had vehicle contract redone ( that time was at the dealers request ) . This dealership needs to step up and do whats right or face legal fraud charges. Their biggest mistake was I had a witness with me that we were never given that option and even had my phone recording as I dont trust dealers for this exact reason.

  

  Business response

  08/26/2024

  Although we admit no fault and did nothing wrong regarding ******************** purchase, we have agreed to pay him $800 in good faith, as requested.  Unfortunately, **************** has not reciprocated the good faith as he continues to post negative comments on multiple platforms concerning the dealership.  

  Customer response

  08/27/2024

  Complaint: 22081464
  
  I have reviewed the business' response and am rejecting it because: they have kept lying and denying any wrong. I have also put in a full detailed complaint to the
  States ******************************** When this dealership does what they should have done which is include taxes into deal then this will be done. Until then I will proceed to take every legal measure I can against them. They have a very low customer satisfaction rate and you would think that that would tell them to do better but apparently not.  Even with the 800 back ( which is money I put towards car so dont let them make it sound like it was done out of kindness ) they we not on the level as they insured to have not signed the checked which caused a delay. They have some of the MOST SHADY business practices. 
  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In Feb of 24 I took my car, a 2015 Dodge Dart, into Corwin to see about a repair that I thought was covered by a recall, as the same issue had happened before. The shift link cable has issues, and that was clearly what was wrong. When they looked at it, it turns out the repair was needed on the shifter side of the cable,not the transmission side., which was not covered. While inspecting the issue, the tech lost a piece of the cable, the bushing that would attach the cable to the shifter. I was told that they could fix the issue for $1400, which i do not have. At the time i came in, it was a relatively minor issue, i could reach under the console and place the cable on the pin, and could shift with ease. Now, I was stuck. I did research and figured out how to pop the hood and manually turn the shifter. I left, irate but late for work. On my way, it became very clear that this was dangerous, relying on having my parking brake engaged, jumping out while the car is in Drive, and standing in front of it to shift every time i needed to reverse, drive or park. I ended up in a parking lot and called them. After complaining, they towed it back and said theyd see what they could do for a fix. They brought my car back and the shift cable was poking up through where my console used to be, and i could manually pull and push the cable to shift. The cable was bent and i could tell it wouldnt last long. I find out later a $20 bushing kit could have fixed my problem, and now my cable is broke due to being stretched and bent in a manner it wasnt designed for. I have asked them for help, and was told by service that they couldnt do anything as it was wear and tear. My argument is that they not only lied about the whole cable needing replaced, but they lost the bushing while inspecting it. If you damage a part while working on it, it seems obvious that you should at the very least replace it. Have used the dealership for service for 2 preowned vehicles and I am shocked they accept it.

  

  Business response

  07/17/2024

  **********************,   We certainly understand the frustrations of having mechanical issues with your vehicle.  We sympathize and wish there was another way to properly fix your vehicle under recall or warranty.  I have attached a copy of the repair order where you requested us to inspect your vehicles shifter issue for it possibly being related to the V34 recall issued by Dodge in December of 2020.  However, after performing the inspection per your request we determined that the recall had already been completed(July of 2021) and was unrelated to the recall procedure. The cause of failure was the shifter cable itself located inside the floor console assembly. We recommended the proper repair procedure per the  manufactures'  operation and safety guidelines, which is to replace the cable assembly. We did not charge you for any fees for this  inspection.  We documented your declining of the repairs and advised on the repair order that it was a hazard to operate.. Corwin can not be responsible for the manner in which this shifter cable was modified and fabricated  to function outside of its intended use.  At this time, our original offer stands.  If you wish to supply a functioning shifter cable assembly we will install at no charge for you.  If you believe this be a manufactures issue related to the recall please feel free to contact Dodge's **************** Hotline at **************. 

   

  Regards,  

  *******************************

  Service Director 

  Corwin Dodge

• Initial Complaint

  07/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In August of 2023 we purchased a Jeep Grand Cherokee L from Corwin within the first week I noticed the electronic in the entertainment center was glitchy ( phone not connecting properly, screen freezing up, and restarting a lot). We took it back to the car lot and told them about it and they looked at it for just a couple mins and told me if it freezes up just turn it off and restart it. Well that doesnt really work while youre driving down the road. Well the problem continues and we took it back several times and they keep saying that there is a software update coming. I took it back again last week because the problem continues to happen more frequently. They said look you are not going get your way about this we are not going to replace it or fix it. Our hands are tied. I cant understand why a brand new vehicle (that was not cheap) and still under bumper to bumper Warranty cannot and will not be fixed. Basically they are telling me **** it up and just put up with it. We have done some research on this problem and it seems to be a widespread issue that Jeep and Uconnect know about. When we went shopping for a new vehicle my husband lobbied for the ************* and I only wanted the American made Jeep that we could depend on and have local service esp a new car with a warranty. Since dealing with Corwin I am sorry I made that mistake.

  

  Business response

  07/09/2024

  We certainly understand the frustration that is caused by  having issues with your vehicle, especially a brand new one.  Here at Corwin we try to resolve these issues to the best of our ability.  As a Jeep Dealership we are authorized to perform warranty repairs under the Manufactures' guidelines and policies.  I have reviewed the vehicle history and the technical information involving the issue you are experiencing, and here is what I have found.  Yes, this is a known Jeep Uconnect/Radio issue. Jeep issued a Technical Publication in late May of this year for dealers to use as a guide in troubleshooting these issues. I have attached this publication as well as a copy of the repair order for your vehicle to my response.  In this bulletin it describes the issues that customers may be experiencing as well as the steps dealers are to follow.  We were able to verify your issue, so we followed step 2 and performed a factory reset of the Radio/Entertainment Telematics Module. We also verified that your vehicle has the latest software version. The bulletin specifically states that the Radio or the Display are NOT to be replaced because the replacements have the same level of software in them. Meaning, they have the same problems with the replacement Radios as you are experiencing with your current system.   This publication states that the 'fix' will be an over the air update thru the vehicles satellite antenna  in the 3rd quarter of 2024.  I will continue follow this situation and watch for additional information from Jeep regarding this issue.  If the replacement radio with the non-corrupt software is available sooner then the over the air update is set to release, we will gladly replace it versus waiting for the update to your current radio.  Please feel free to contact me if you have any questions, or if you would like to speak to a representative of Jeep on this matter involving their product you may reach them at **************.

  Regards, 

  *******************************

  Service Director 

  Corwin Dodge of Springfield

   

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The location that I purchased my vehicle from was Corwin Chrysler Dodge and Jeep Ram of Springfield Mo. Telephone #************. I purchased a 2023 Challenger SXT. So, it ran perfectly until I hit 600 miles. **** when I would hit the breaks then I would hear a thud or sound. I have taken the car back to the dealer ship and they do not know what the problem is but they continue to throw parts at it. The first two times they had the vehicle for a day and then the third time they had it for a little over a week. I purchased this vehicle three months a ago and at this point I do not feel safe with my family being in the car. At this point I am assuming it is a safety issue since I can not get a straight answer out of them. I want my car fixed or replaced I purchased this car brand new I should have to be dealing with this.

  

  Business response

  11/20/2023

  We certainly understand the frustration that having an issue with a new vehicle can cause.  We are more than happy to take another look at the vehicle to try and figure out what is causing the noise.  I will have someone from service reach out to schedule a time to have the vehicle brought back into the *******************

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a 2017 Ford F-150 3 days ago it was as is but they knew that it had an oil leak and they tried to diagnose it for free they lied to us they told us that they test drove it which they did not cuz we had photos of the mileage they kept telling us that they wouldn't fix it because it needed special tools and come to find out that's probably not even the issue and it does not need special tools they will refuse to give us a phone number to a general manager we just don't know what to do at this point I know it was sold as is and they did diagnose it for free for us but they tell you one thing and then put it on paper different diagnosis on the truck than what they tell you in person I told you you test drive it and I never test drove it and we have proof of that we would like them to waive the cost of Labor and us just pay for the part

  

  Business response

  05/31/2023

  We have spoken with Mr. **** and have agreed to repair the oil leak at no cost to him.  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October of 2022 I purchased a set of 4 tires for my 2020 Ram Rebel 1500 4x4. **** was my Service Advisor and assisted me with ordering the tires, scheduling installation and accepting payment. I chose the specific tires, BFGoodrich All-Terrain T/A as they came stock on a Jeep I also own and drive and I like the performance they offer. When we ordered the tires with ****, he told us that the dealership is happy to have the tire business as we had been shopping at other tire-only stores, even Sam’s club. He mentioned the advantages of having ****** do the work, being the Ram dealer in Springfield. When we picked the truck up after installation, my wife noted that there was some vibration on the way home. I drove the vehicle and noted the same vibration. We mentioned it in a reply to **** via text message but it was unanswered a week after install. Fast forward to April 2023. We took the truck in to have the tires rotated and balanced which was thought it would cure the vibration. **** contacted us that day and said they need to keep the truck a few days and that the tires were not balanced. Three days went by and we needed transportation so we asked if we could have the truck back and they ok’d that. Now, four weeks later, the warranty claim for a defective tire was denied because ****** is not a dealer for BFGoodrich. Alan, the Service Drive Manager attempted some other claims ideas but all have failed. At our last conversation he suggested contacting a couple of other tire shops in town to have them file a warranty claim for the defective tire. I contacted one so far, and have been told the selling dealer needs to warranty them (******). I called Alan back again and shared this news with him and he compared my situation to a tv bought from Walmart, if it’s broken do not return it to the store you bought it from. I made him aware that I would have to further escalate the situation which is why I’m writing BBB today.

  

  Business response

  05/26/2023

  Our dealership has attempted to assist in this matter to the best of our ability.  We took the  proper measures to insure that it was not a workmanship error and that issue with the tire could not be resolved here internally by a balancing or adjustment.  In this situation, BF Goodrich  is the manufacture of the product and their warranty process is to ship the suspected defective tire to them for inspection and warranty decision.  After inspection, if determined to be a warrantable issue they will reimburse the customer for the defective tire.  As stated in the warranty disclaimer on every  repair order, "The only warranties on parts and accessories or repairs are those which may be offered by the vehicle manufacture or distributor and only such manufacture of distributor shall be liable for performance under such warranties".   ****** is happy to install a new tire for whatever the cost of the tire is  and charge no labor for doing so during the period of time that BF Goodrich is making a warranty decision on the suspected defective tire. Please let us know if we can assist any further.   

  Customer response

  06/01/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  ****** continues to shift their position on fulfilling their self-made obligations in this matter.  When the tires were sold to us, we were told they “stand behind the tires for the first year, any flats or issues come see us.”  Then when we first brought the truck in with the issues they kept the truck for three days and already had replacement tires ordered for us and were just waiting on the approval to install them from ********.  I was told that the tires wouldn’t balance and should be replaced.  Then the excuses switched to a new lie, the tires weren’t in stock and wouldn’t be available but they’d be ordering them soon (even though the supposedly already had them).  Then ******** rejected the warranty claim and they needed to go through BF Goodrich.  When that failed, I was offered a tire off the service manager’s truck so that I’d have something safe to drive on (apparently admitting that these are not safe).  Last, after leaving negative online reviews, I have a recorded voicemail from Hopper at ****** saying they’re going to reach out to me to schedule installation of a free tire at their expense to satisfy my complaint but they still need to order the tire (that same tire that supposedly had been ordered a few other times in their lies/story).  No one ever reached out to schedule installation of the free tire I was offered and now they’re telling the BBB that a tire will only be available at my expense.  Their story continues to change and is full of holes and lies.  
  
  Sincerely,
  
  ******** *******

  

  Business response

  12/13/2023

  .

• Initial Complaint

  08/29/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My truck that I bought from Corwin ***** broke down again in January. They told me $1000 to fix. Then it was over $2000. So I talked to **** to trade truck for a car. they only had a ***** ******. Later, when I took the car to ****** **** to trade, I found out that the car had been in an accident according to ****** (no one told me), which dropped the value of the car. I wouldn't have traded the truck for the car if I had known.

  

  Business response

  09/02/2022

  Every used vehicle we sell has a ****** available on line to view free of charge.  The customer simply has to click on the ****** to be viewed.  We do this to ensure transparency with our customers.  It is the customers responsibility to do the proper research when making any purchase.  We are not required to show every customer a ****** and would not intentionally mislead anyone, especially someone who has bought multiple vehicles from us.  The salesperson, **** ****** has spoken to ******.  She stated that there is nothing wrong with the vehicle, she just hates *****'s.  

  Customer response

  09/02/2022

  Complaint: ********
  
  I am rejecting this  :because .**** told me it was only minor damage the front bumper cover the car fax shows minor to moderate damage shows the front and passenger side front damage. **** also said he did not know about any damage or if he even did a car fax on this car. nobody will take this car in as a trade or anything because the car fax. i also told **** about some shifting issues going on with the transmission. the problem is not just its a *****. its the way everything happened the day i brought my truck  in that day when i called the service dept. told them the truck would not start again it was doing the same thing it did the day after i bought it from you guys in 2019 they said it would be 1000.00 i begged and borrowed to get that together. get the truck there they had not even looked at it and said it was going to be at least 2000.00 i had no way to come up with that. i cant be without a vehicle because my health and my husband medical needs. i talked to **** he said he would see what he could do. the next day we talked  the only car we could trade the truck for was this impala. i told **** i dont like ***** so if they get something else let me know. i found a ***** ******* at there ford dealership they wanted 9991.00 for thats when i found out this impala was in an accident. and its value is only 6000.00 to 8000.00. i know you guys got alot more out of my truck . 
  
  
  
  Sincerely,
  
  ****** ********

  

  Business response

  09/09/2022

  What took place concerning the truck being repaired in service is an unfortunate set of circumstances but has no bearing on the current complaint.  It does not change the fact that we make all carfaxes available for anyone to see free of charge.  The value of the vehicle is more affected by the make, model, year and miles on the vehicle.  The vehicle in question is a **** ********* ****** with over 80,000 miles.  The vehicle was sold for $10,400 8 months ago and getting a value of $6,000 to $8,000 is a more than a fair value because vehicles do depreciate, especially in the first 6 months of ownership. 

  Customer response

  09/09/2022

  Complaint: ********
  
  I am rejecting this response because :nobody wants to do anything with this car. plus it has something wrong in the transmission that was going on before i got it 

  . when **** picked us up we felt it but **** said it was him the way he was driving it. i took it in to a shop they said it may do it when its cold. the day i went to bbb thats 10 miles from my house and then i drove it home when i drove it out to ****** **** that was plenty of time to be warmed up but it still doing it. thats why i said i want a fair trade or the 10400  and i ll find my own car .

  
  
  
  Sincerely,
  
  ****** ********

  Customer response

  09/13/2022

  09/21/2022: I have hired a lawyer to handle this dispute in court.
  

• Initial Complaint

  08/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Incompetent and dishonest. This is why dealers get bad reputation. We took our ***** ******** to Corwin Jeep to have a module programmed. They had the vehicle for approximately 1 month. Due to the high cost of this module at over $3,200, we chose to supply the dealer a used module. We were originally quoted $165 for the programming. A week in, Corwin requested to remove the bumper to gain access to the module for $850 we accepted and had not heard since. Finally coming close to a month long repair, we reached out to Corwin and was told that the technician wasn’t able to program the module and that the only option was the $3,200 new module, we declined and later took the vehicle to *** ***** **** to get it programmed. Using the same module we supplied Corwin, Corwin charged us $850 and still not able to finish the job unless we spend $3,200 on a new module. Whereas *** ***** **** was able to get my vehicle in and out within 30 minutes and that it only costed $75. We were told the bumper does NOT need to be removed to install/reinstall this module, that Corwin had charged us $850. ****** ****** was our service advisor at Corwin. He had asked us to keep him informed of the outcome. Afterwards I had a visit with ** ****** to tell him of the outcome. He then asked a gentleman under the name of ****, whom I was perceived to be a manager, had stopped by and told me that there is nothing he could assist. No apology. No empathy. Awful experience nonetheless.

  

  Business response

  09/02/2022

  The consumer brought us this vehicle on two occasions requesting that we program/calibrate the  used/salvage modules that they supplied.  After being unable to get the first  used/salvage components to calibrate, we advised to replace with known good parts(new) .  They declined to do so, picking the vehicle up to return it back a second time over a month later with the same request of programming a used/salvage module.  Our request to remove the bumper, to further inspect was approved by he consumer This resulted in us finding a damaged bracket, and repairing the bent mounting bracket, but still using a used/salvage module that wouldn't calibrate.  We feel our time, efforts, recommendations and charges are all justified as they were derived from the manufacture of the vehicle. We are happy that the consumer was ultimately able to get their issue resolved  by using used/salvage parts.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩