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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I found this company through Angie&#**;s list and had him come out to fix my pool pump. I was quoted $400. He forgot to put the rear plate back so I reached out and was told he&#**;d be back the next day. 40 days went by and he never came back. I kept getting excuses as to why he couldn&#**;t come back out and then he told my insurance company he had already returned to put the rear plate on but I was home when he supposedly came and my cameras did not pick up anyone in my yard. The owner has cussed at me and threatened to put a lien on my house if I did not pay another $500. He has stated that I went to his son&#**;s school and his wife&#**;s job and had a heated discussion with her when I was not even aware he was married or even know his last name. I&#**;ve never even been to his shop. At this point I would just like the rear cover plate and I will put it on myself. I have tried purchasing it myself and was unable to as it has to be ordered by a pool contractor.Customer response
10/01/2024
Discover just closed the case and refunded me the money. He never responded to Discover or the Mo Attorney General either.Customer response
10/02/2024
As long as I'm not charged again for this pump I'm satisfied
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Contact Information
1903 N Barnes Ave
Springfield, MO 65803-5109
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.