ComplaintsforWilhoit Properties, Inc

• Initial Complaint

  10/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Received letter from ****** ******** ***************** stating I owe ******* to ****************(owned by Wilholt Properties). I contacted the collection agency and was informed this amount is due to me moving out before lease was complete as well as not giving a 30 day notice. I disputed the claim because its not accurate. The house I stayed in had mold, mildew, and got wet every time it rained. This was a constant complaint for the last couple years and they NEVER fixed it! My son's allergies and bronchitis got worse and worse staying in this house so he started seeing an allergy doctor at *********************. I went on website several times to complain about rain, mildew, and mold issue but they would always reroute me to office to speak with leasing agent. She sent maintenance over to paint over mold. THATS ALL THEY DID! The day I moved they came and did a walk through and saw all the mold, mildew, rotted wood from water getting into house. I was out of house and key was in drop box on last day of June. However they are saying I was there in beginning of July. I have several witnesses to testify to this. Living conditions were horrible and unsafe and I had every right to break lease due to company not holding up their end. They did not fix ANYTHING!!!! I am not paying them one cent and I DO NOT want this on my credit report. And if need be, I will get an attorney and sue them for my son's breathing issues associated with being exposed to the constant mold and mildew. I have all the pictures and all the messages that were sent out to them via their website.

  

  Business response

  10/07/2024

  This was our response to the original complaint in July 2024.  This is still applicable, as the charges assessed at move out still stand. 
  
  Per the complaint, Ms. Scott stated that water has been coming into her house for years.  Wilhoit Properties took over this property in August 2022.  Prior to this date, we cannot account for anything that went on at Shaw Estates.  Since taking over the property, Ms. Scott has not contacted the leasing office regarding her concerns.  She contacted the corporate office In April 2024, as an issue regarding wet carpet was looked at and addressed on May 7, 2024.  Near the end of June 2024, Ms. Scott again contacted the corporate office instead of the property itself.  On Tuesday, June 25, 2024, the office tried to send in our carpet company.  Ms. Scott would not allow them in.  On June 26, 2024, our maintenance technician tried to enter the home to look at the reported issue, but he was refused entry.  Ms. Scott had changed the locks.  The management team posted a notice that they would be there Friday, June 28, 2024, to enter the home and look at the issue.  The management team was allowed entry on Friday, but they could not determine any problem due to the amount of moving boxes.  The resident stated that she would be moving out at the end of the month. 
  
  On July 1, 2024, the manager found keys to the unit in the drop box.  She went to the unit and did not find any water issues on the carpet.  The only suspected organic growth was under a sink.  Damages were found in the unit, as these will be charged back to the resident.  Any time Wilhoit was contacted about a maintenance issue, we responded.  We also walk the units quarterly for preventative maintenance.  A full make ready and inspection will be completed before we rent this home.   

• Initial Complaint

  09/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I submitted payment to the apartment complex but was never able to reach the manager. I called and left messages, sent emails and no response. Finally in the morning of September 9th, the property manager contacted me and said that my pay stubs wasn't good enough for verification of employment and I needed to show a letter from my employer by the end of business or my application would be denied. My employer submitted the letter, and I was told that wasn't acceptable with no explanation. I have been asking for a refund and I'm being completely ignored even after calling the corporate office today September 20th.

  

  Business response

  09/24/2024

  
  Re: BBB Bristol Apartments ********* **********
  
  To Whom It May Concern:

  
  Ms. *********** application was denied due to her not being able to provide the required information. As a ********** Housing Tax Credit Program (Section 42-LIHTC)property, there are guidelines and specific required documents for income and asset verification.   The deposit is being refunded and will be mailed to the address provided. 

   

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 8/27/2024, I was asleep in my bed when I just happened to wake up to the property manager and pest control in my apartment. They did not knock and they did not announce their presence. When she saw me wake up in my bed she said she was going to turn the light on instead of leaving so I could get decent. There was a notice given, but I work nights and they are required to let the tenant know as they are entering. There have now been issues with "random inspections." In our lease it states that they are required to give a 24 hour notice before entry. She is giving everyone a notice of "random inspections" but not a notice to the specific apartments which is not a notice, and when asked will not say. She is extremely rude and I have been nothing but nice to her. We have had zero late rent payments, zero complaints, zero lease violations. Today, 9/11/24, she left a nasty voicemail and was extremely rude over the phone when she told me she put a tow sticker on my car due to my tags and registration being expired. When I told her I had just drove my vehicle, she accused my fiance of taking the sticker off my car. He had not even been home. My tags and registration were not expired, and she told me I needed to bring proof up to her. No where in the lease agreement does it say we must provide registration, just that it needs to be current. She also cannot prove whether it's expired or not without law enforcement running it. This has been one of the worst rental experiences of my life from the beginning of moving into a dirty apartment to now. The only reason we stayed was because we happened to get a good property manager for a few months before they wrongfully terminated her. And good luck getting ahold of corporate - if you leave a voicemail, they will forward it straight to your property manager.

  

  Business response

  09/12/2024

    Pest control notices were given on Monday, August 26th stating they would be there on the 27th between 9:00 and 9:30 am.  Pest control comes to the property every month at this time.  The manager and vendor knock on every door three times and announce themselves as they enter.  Ms. ***** may not have heard them as she was asleep.  ******** did say Hi, Fawn when she woke up.   As she did not attempt to get out of bed or ask for them to close the bedroom door, Fawn informed ******** that she needed to turn on the hallway light to replace the air filter.  Neither person entered the bedroom area. 
  
  There are property dealings right now that have required several inspections.  These inspections are from third party vendors, as directed by our corporate office, and we are told to give every resident a notice of inspection. These notices state the time and date of the inspection and that their apartment may be chosen.  Apartments are chosen from the third-party inspectors, and we do not know in advance which apartments they will need to see. Notices have been given 24 hours in advance of these inspections.
  
  Ms. ***** received a courtesy call regarding a tow sticker being placed on her car due to her car tags being expired.  The car tag still had the 2023 sticker on it.  The manager put tow stickers on everyones vehicle that was either illegally parked,inoperable, or had expired car tags.  This is done by walking the parking lot and visually notating the condition of vehicles and their tags.  The manager also made courtesy calls to each resident that received a tow sticker.  We do not monitor registration paperwork, only the car tags of vehicles parked on our property.  ************** informed the manager that she did have the new 2024 car tag sticker, the manager requested that she bring it into the office to verify.  Ms. ***** did update her tag with the 2024 sticker from the DMV.  

  Customer response

  09/19/2024

  Complaint: 22274122
  
  I have reviewed the business' response and am rejecting it because:
  

  This is not an attempt from Wilhoit Properties to "resolve" the complaint, this is an argument. I'm also going to assume that this is a response from the property manager themselves as it says the inspections are coming from "our corporate office." I would like to speak with corporate, and if this just so happens to be them and this is the only way to get ahold of them that is ridiculous. Regarding the pest control incident - I had no clothing on and therefore could not get up to shut the bedroom door. I felt extremely uncomfortable, violated, and I feel like I have zero privacy in my apartment. Also, I work nights. Regardless of the notice, I'm interested in knowing how an individual that works for Wilhoit would feel if this were to happen to them. Regarding the random inspections - in the state of ******, minimum notice for entry to an apartment is 24 hours. Technically, this was not given as it was generalized and individual apartments were not notified of guaranteed entry. Tenants have certain privacy protections under law and I, along with multiple other tenants, feel as though our privacy is violated often, especially with "random" inspections where our apartment may or may not be entered for, which is a lack of notice. The lease agreement even says we will be given 24 hour notice for entry - these "your apartment may or may not be entered" is not following the law or lease agreement. Regardless of it being a third-party inspector or not. I'm not faulting the property manager, which is why I have been trying to contact corporate directly, but Wilhoit makes this impossible. When I have called and left a voicemail, it gets forwarded to the property manager, which is ridiculous because this is not on her. Regarding the tag situation - I will say the sticker not being on there is my fault, however, accusing my fiance of removing the notice and being extremely rude on the voicemail as well as over the phone is not okay. The tag being wrong on the vehicle does not automatically mean that the registration is expired - instead of being nasty, why not just say that this was noticed and a tow notice was put on there, but they wanted to call and see what's going on? As stated in the response, "we do not monitor registration paperwork, only the car tags of vehicles parked on the property," so when I was asked to bring my registration up there for proof, that was unnecessary - there is absolutely nothing in the lease agreement regarding providing registration paperwork and we have never had to do that in the 3 years that we have lived there, even when we did get our parking passes. None of this would be a big deal and I probably would've not filed a complaint if our property manager was kind, caring, and courteous. This is our home too, not just hers. I don't think I've ever been anything but nice to her and yet it feels like she has it out for me. She takes her job seriously, which is fine and I respect that, but at this point she is taking it too seriously to where she is being perceived as flat out rude and mean to multiple tenants. We have a little community here and we usually want our property manager to be apart of it, but not anymore. There are way bigger issues that I've heard about other than the colour of a tag sticker being wrong. As far as how to resolve the dispute - I just want a little customer service and compassion. ********************** has thrown that out the window and does not care about their tenants. And to be clear, this is not all directed at our property manager. Like I said, I respect her for doing her job, but you never know what someone is going through. Getting a nasty voicemail and call is bad enough, much less about something as serious as your vehicle getting towed.
  

  
  - ******* *****

  

  Business response

  09/20/2024

   Wilhoit Properties has a customer service line where resident concerns can be submitted so they can be addressed timely by the either the site manager or the Regional Manager. If a resident has submitted a concern to the customer service line and did not request to speak with the Regional Manager, it would have been directed back to the site manager as they are the first line of communication for each property. They are typically afforded the opportunity to assist with any concern on their property. 

  Regarding inspection notices, management is only required to give a 24-hour notice. It can be a random inspection notice if a 3rd party inspector is coming, and management has no way to know what apartments will be picked for inspections. Managment understands the frustration that you have continued to state that you were asleep when the site manager entered with pest control. They were unaware you were sleeping and by your own admission; you knew they were coming. We are sorry that you had a negative experience and continue to feel discouraged about it. We have discussed internally how to better handle a situation like this in the future.

  If you would refer to section 17 of your community policies, you can review all of the parking policies. Included in that section is the statement that "only registered vehicles may park in resident parking areas. Cars parked without registration are subject to towing at the vehicle owners' expense." 

  Customer response

  09/26/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and while I do not find that this resolution is satisfactory to me, there is nothing further that will be done.

  I have attempted to utilize the customer service line multiple, repeated times and asked explicitly for the regional manager via voicemail and it is always forwarded to the property manager. My apartment was entered again today and this time without a 24 hour notice - the notice we received stated "within the next couple of days" - but it has been made clear that this is acceptable and nothing can/will be done. I appreciate the apology from Wilhoit, but it took place way too far into the argument for it to be genuine. I reviewed the lease agreement multiple times regarding all of this and I understand the registration situation, I just don't believe it was handled appropriately. I have no idea how to smooth this over with our property manager. I'm pretty sure she hates my fiance and I at this point, especially with her interaction with him the other day, so we are just going to avoid the office and bide our time until our lease is up or we break it. 
   
  
  Sincerely,
  
  ******* *****

  

  Business response

  09/27/2024

  There was a radon test that was being conducted and the attached notice was given. The other occupant of the household was home at the time of the inspection and inquired about when the test would be picked up. The occupant was told it would be picked up on Thursday, September 26, 2024. 

  Wilhoit Properties takes your feedback seriously and will use it as a chance to learn how to better serve our residents. Thank you. 

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid a deposit for an apartment named ***************************** located in *******, **. Apartment complex called and said I was not approved. When i asked about receiving my $300 back the office management stated I would have to contact HR because the will issue me a check for the amount of the deposit paid. I have called the corporate number and the office staff at ***************************** and they have yet to return. My call as too the $300 deposit return has yet to be refunded to me. This incident took place August 3rd of 2024. They told me I was not approved August 19th, 2024. I have called everyday in regards to receiving a full refund of my deposit back. I would not recommend renting from this property as they only scam new applicants if you don't get approved or decide to withdrawal your application. The office staff currently has not been in office when I have went to the location to ask for something in writing stating that I will be receiving the deposit back. I have not had a return email or phone call. I would like the matter resolved expeditiously.

  

  Business response

  09/12/2024

  The site staff was able to contact the co-applicant on September 11, 2024. The attempt to contact Porsche ******* was unsuccessful. The co-applicant was notified that a refund was processed for payment on September 9, 2024. The refund was mailed to the address on the application. 

• Initial Complaint

  09/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for an APARTMENT for me and my 2 daughters I was going through a very tough time on my life. When I ask about if they have one yes they did . I was ask to bring 3 money orders and me being so desperate for a place I did bring 3. 2 of them $10 each the 3 one was for $250 (deposit) I was never ever told or sign anything about it I was Not approved deposit was not returned. I rented apartment throughout my life deposit was always paid when I was approved. The mgr. told me to not filled out the $250 money order only the 2 for $10 (background check) after a month of asking me for papers I was still waiting for a place I was asked for more papers I couldnt wait no more I asked for my money back she flat told me I was not getting deposit back!! Single mom of too going through domestic issues saving the few dollars I could for this place just take my deposit without even warning me on the beginning about this?? I ask to talk to someone she said was nothing she could do!!

  

  Business response

  09/09/2024

  Greens at ************ is a tax credit community. There are government guidelines that must be meet prior to an application being approved for move in. This requires paperwork to be completed and followed up on. This may require additional information and there can be delays in the processing of the paperwork if the requested documents are not returned timely. Our records indicate that the applicant cancelled their application after the 24- hour ***** ******* which is an automatic forfeit of the deposit. The deposit is only refundable within the first 24-hour ***** period of cancellation. The cancellation policy is explained on the application directly above the applicant's signature.

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  this company stole from me and has yet returned my money or my call .. I was told after I signed my money order , that I was over income .. landlord knew that before having me sign anything .. I will be taking legal actions against the company for my deposit I have yet to have gotten back .

  

  Business response

  09/09/2024

  9/9/2024

  Dear ******, 

  This information is not accurate. The manager confirmed your forwarding address with you prior to the first check being sent to you on 8/22/2024. You provided an address of *********************************** and it was mailed there. You later notified the manager that you had not received it and filed a complaint. The manager followed normal procedure and used the forwarding address you provided, and has been in contact with you. 

  On Friday September 6th our regional manager reached out to you letting you know that we would cancel that check and issue a new one, as you stated at that time you had a different forwarding address of *********************************** apartment # ***. 

  We hope this resolves your issue, please let us know if you need anything further. 

   

  Wilhoit Properties, Inc

   

• Initial Complaint

  08/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was denied because with something popped up on my background, but my case was dismissed and I had to prove to show it. They still denied me. I dont feel that it is right for them to deny me because of dismiss case that was on my background, I have not been charged conviction so why would they did not an apartment this is not far at all I would like for some to reach and explain to me about this Situation

  

  Business response

  08/23/2024

  RE: Complaint ID ********

  Good afternoon, 

  Please make note that you filed a complaint regarding repair issues, however that is not applicable to your statement. Can you please provide the property name for which you applied? We manage over 200 properties, several in that area, and I am unsure which this pertains to. Once I have more information I can have the Regional Manager for that area look into your application as well as give you a call. 

   

  Thank you, 

  Wilhoit Properties

  Customer response

  08/24/2024

  *****************************************;

  

  Business response

  09/05/2024

  Re: BBB ************ ***************************
  
  To Whom It May Concern:

  
  **************** applied with us two separate times within a 3-month period.  Between said time frame there were changes with the screening results.  The Property Manager misunderstood the process and made an error in making the final decision.   The Regional Manager contacted **************** to extend our apologies, explained what happened, and inviting her to reapply to the Community. **************** said that her daughters case was being dismissed, and they will be reapplying.   I did explain that they would still need to all 3 meet the criteria since anything can change between then and now. 

  Thank you, 

  Wilhoit Properties

• Initial Complaint

  08/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I live in ***** and have been trying to get an apartment with country club apartments for months and every time I go there is no one in the office during working hours. There have been times where I have seen a girl in the office from the outside and they have the door locked and will not attend you. The outside always looks neat & cleaned and the only person I ever see around is the maintenance guy working. Someone needs to do something about this because this girl is getting paid for doing absolutely nothing!!!!

  

  Business response

  09/03/2024

  Re: Service Issues/Complaint ID: ********

  Please make note that this complaint is labeled as service issues and is not accurate. We take our complaints and matters very seriously so that we can see area that we need to improve upon. We do apologize for any inconvenience this has caused you, but we have verified with staff and other business transactions that the office has been open and staff available. We attempted to reach out to you this morning regarding this matter and the number you left was not in service.  If you could please send a current number or email address we will be happy to reach out to you directly.  As of this time I do not see any voice mails left at property for a contact with this name or number. If you could please check the number, you left for contact information or provide a valid email address I would be happy to help resolve this issue. We hope to hear from you soon. 

  Wilhoit Properties, Inc. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This by far has been the worst living experience of my life. Ive been living at ***** at ******* since September, 2023. I have not had any cooling air in my apartment since Ive been there and I told them that on day one before my items were even moved in my apartment. Due to the fall, it started to get cold and the heat was working, so the air was never an issue again until now that its been hot all summer. Also, it was brought to my attention six months ago that the apartments have been audited, and my name was pulled and now, because the people in the RENT OFFICE did not do their job when they moved me in I currently have to move out of my apartment. Its just not right its not fair and its just super poorly managed. The way that the managers treat you is such a shame and I pray that anybody who is thinking about moving to these apartments, you guys really really read the reviews before you end up in the situation that Im in poor management stressed mentally drained, and do not know what to do. The manager ************************* is discriminating against me and she is very very rude. She has not been helpful whatsoever. We went to court after She filed an eviction on me for June even tho they put a notice on my door to be moved out by July 7 and my lease is up AUGUST 31st! The judge honored that I can pay and stay. She is not allowing me to pay my rent and now shes threatening me saying that shes going file a writ on me so that I can be off the property in 7 days this company is super unprofessional and every day that Im still here Im worried & stressed. They came in my apartment yesterday 8/7/24 w/o my consent when I put this maintenance request in back in April 2024!!!! I went a whole summer without air condition & this has really affected my life. We have had several different property managers since Ive been here within the last year I know for a fact its been 5. And its just very poor communication and very poor management!

  

  Business response

  08/28/2024

  **************** submitted a work order on 10/05/23 indicating her AC was not working. Since the property is new, all items are under warranty. Since the work order was submitted in October for no AC, it was not considered an emergency due to the temperatures outside. The warranty company did show up and was unable to find anything wrong with the unit. On 04/22/24 another work order was submitted for AC by ****************. The warranty company came out again and performed some routine maintenance on the unit. No further requests have been made. On August 8, 2024, a trial was heard in ************** for non-payment of rent. A judgment was entered in the amount of $2644.19. See attached docket. **************** had 7 days to pay her rent balance in full or move. She did not do either. A writ of possession has been requested for **************** apartment. In addition, Flats at Mt. Zion operates under IRS Tax Code Section 42. The guidelines as detailed in the *** Compliance manual and HUD Handbook ****** requires all residents to requalify on an annual basis. **************** has not complied therefore she was also given a 30-day NTV at the end of her lease, August 31, 2024. Regardless of **************** paying her balance in rent, which is owed for past due rent. She was still issued a notice to vacate at the end of her lease for non-compliance.  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello I called the office today at ********** at ********************************************************. Here is a letter from my ************* stating the information that requesting that I have also request from Timber Run apartment and Harris county housing authority to be released out of my lease to to the existing lease issue below thank you.

  

  Business response

  08/09/2024

  
  Re: BBB Timber Run / ***********************
  
  To whom it may concern:
  We have addressed all reported work orders, concerns and complaints. Some have been reported multiple times, even though they have been taken care of.     If there are any new concerns that have not already been taken care of, please report them to the office and we will address those as well.

  Customer response

  08/14/2024

  I rejected your response this is of yesterday. Quality control area test was already completed that I paid out of pocket I just want you to know that on yesterday your manager slammed my arm in the door while I was bringing her back the paper she placed on my door from the conversation that she stated we had that we did not have for is that going on then she gave me a violation today so thank you for continuing for harass me I appreciate everything that you guys are doing never fixing a problem for make everybody seem like they're crazy when we come over here at the company is overwhelmed and can I have another process of outside people like myself welcome to the Big world. Because you have me and my kids suffering with harassment threats and continue on slithering me and trying to make me out of everything for who I am

  Customer response

  08/14/2024

  A smarty funny that you will not let me add pictures on here and I don't need that a police report has been made about the harassments that you guys have been doing I will see you further justice and put this also in my claim. Quality control has already been out and I have already paid for it outside of my pocket in at this moment you guys never ever thought about doing this for me. I am big since last year sent many many emails that have never been responding to even called the numbers that you all had on the email that was in response so I got the real number even had to reach out to ******** to get to you guys but it's okay. The manager there is very disrespectful and there's more than enough proof to prove it I'll show it and you know it and in your violate me at the violation thank you for all your violations it's very unsuiting and very unwelcoming and it's also threatening and is also I'm trying to put me into fear to make me feel like the more that you continue to violate me that nothing is going to happen for your room for violations

  Customer response

  08/14/2024

  And forever this is that is responding saying that the work orders was complete we ready to you with such bravery for you to even sit up there and say that you would be surprised with more letters that you guys are going to get because this is not over with you're not going to violate me and try to put me out of my comfort zone I am on housing that means that you look at me as very undefeated ******* has been very conceited very narcissist and out of control she even have her children living next door to me and I say what I said she has a son driving a car there I complain about the Weeds now there she stated that it wasn't she called two of my neighbors who address the situation of course they live outside for me and stated that they did not smell anything but they also came and talked to me and told me what she said so I hope she don't want her own with that information as well in court enough is enough the retaliation it's going to be on beyond after she slammed my almond and door yesterday I'm beyond frustrated and nothing has happened when she lies to the police and said that she could not access those cameras if that would have been her and I would have did that for her guess what I would have been in jail but I'm glad that she feels particular right now and I'm glad that she assaults me and I'm glad I was able to call the police and put that into notation so guess I'm asking at this very moment that she does not have any more contact with me do not come to my home for no reason and I have every right to say that.

  Customer response

  08/14/2024

  More Yes I am refusing and rejecting this bull corn the reason why I can say that and yes I hope that they do show this in court it's because ever since housing has came out they have not completed anything I have updated more pictures of the same old that is still there and still growing I spoke with the manager who's over Ms ******* and also told her that not to mention **************** call me on Monday after I already did the diagnosis for the air quality control tested into my caseworker which was given on August ****** which is housing and also sent it to *****************; which I cc  her in  the email  plus gave them my doctor's note to show that there's beyond mode this apartment. Now come August 13th and not to mention that I have requested this on several different occasions and I also have reports when I even offered a gentleman to come back there who was doing free inspections to even try to deescalate the situation before I even filed the court date before I went to the house before I even started doing everything and complaining when I was just complaining to you guys but no not a mole test done not a scrape up the wall not even the spray that even kill it not even redo the whole building to get it done so that's fine too let alone last night as of Monday which was August 13th to call me at 4:15 as I'm picking up my daughter to ask me will they be able to come to my home on Tuesday which she already know that I work the maintenance man already spread FG 40 on my dog and lied and said that our customer which I have been on videos too that'll play out. When I told her that she stated that she will call me back as I pull up her car was not here but of course I seen her when she did making it to the office cuz I was sending my car again I didn't pay her any attention but she attempted to walk to my home with a new lady that works in the office with her so she can have another person to say that I'm harassing her or doing whatever it's necessary and again that's not to mention when I say discrimination I can use my prove it and stand my ground on it. as she proceeded to walk towards my door I got out of my car and asked her can I help her with something what is the paper she put in on my door she said oh wait it's in front of conversation that we had earlier I said we never had a conversation I told you what I already had done and that I won't be allowing that to happen there's a litigation that's going on and I prefer to see you guys in court whatever y'all didn't take care of and whatever you didn't fix I prefer that at this time we do not have any contact unless it's about my rent if it's about anything else and housing ever since you anything I prefer you not the leaders on my door but you can have this pack just say I'm not taking anything back as I try to reach it to her when she didn't want to take it back I proceeded to walk to the office just like she did and she proceeded to get in front of me I allow her to get in front of me by my daughter was screaming my no don't go behind her before she say you did or something so I said don't worry about it daughter I'm not going to do anything it's other witnesses was outside as well not to mention when the other lady that was with her get in front of her and latisse open the door to let her in I went in behind her she turn around as I drop the paper in the office door grabe the door handle of the office door and slammed my arm and shoulder into it . So of course I called the police at that time because my reaction was just to turn around and just react but then I had to make common sense of what she's trying to get me to do I repeated this and I'll say it again this is not her first time doing it and this is not her last time but not. But not to mention thank you guys for allowing her to put another lease violation on my door which was sure for the more in the courthouse and the housing that not only is the discriminating but not only is it retaliation not only am I being harassed but I have asked on many occasions to stop her from getting in my face trying to fight me calling me out my name and now she has slammed the door hit me thank you
  
  Sincerely,
  
  ***********************...

  Customer response

  08/22/2024

  Well how about they just had a shooting here tonight and my building and several other buildings are also shot up including two cars. How about you stop responding to what do you have fixed again has nothing been fixed and the paperwork has been given to you and you all know it I'm frustrated the gates are open I called end up in the other message tonight because we **** neared not to mention that I have some stuff that has been damaged due to the non-consistency of his apartment complex this apartment complex can care less about who they serve and what they stand for their integrity doesn't mean anything that didn't get this company is a s******* that's not to mention since we are responding back and forth I won't you have taken care of make sure the lives of all residents including your new tenants which is your family members for taking care of as well the bullying went from out of my home and into her home 95 her baby. Only thing is probably care about is getting money but I shall see you I shall see you and I will have the last two I am off this and I'm done for dealing with the baby board through this I realize that you guys are not on the better Business bureau and that is for this day this is an app that has been created by this company so you can only respond there is no real company under the actual better than his people who missed it in this thing I have found it out but guess what that's okay take care of your residence and stop faking the phone cuz if things are being taken care misplaces belong to the dogs the property people before they're cared about the residents. Only thing you care about is being a slum property owner property manager. You sure have this recording your office phone number from cellar residence back here not only we are in fear for our life we are living in a HELL  WHOLE.

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