ComplaintsforJackson Hewitt

• Initial Complaint

  05/21/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Jackson Hewitt did not file my taxs at all in 2020 I paid them to .. when the irs told me about ******** and ********* not being filed I went to them they Jackson Hewitt asked them why they said it wasn't filled when I did file them and paid them for the service .. they re filled them and said they knocked off the admendment fee .. 65$ I said your suposed to do them for free any ways you failed to do your job ... what ever .. its done now .. I get a letter saying they Wisconsin took 50$ off for filling late and the state of missouri took some off they are supose to pay any fees due for their part on filing late I had to pay missouri 300$ when they owed me 300.. they made the mistake and I had to pay for it they are responsible for the mistake and all money owed to me.. I'm not sure how much I paid them 4 years ago is around 300$ as well..On the first photo is the *********.. the second is where I owed missouri only 90$ for a public defender.. I had to pay them 300$ then they adjusted it I will check with them to make sure of the penalty they charged me but for now I feel like they owe me my taxs being done for free .. and not excuse their selfs by saying they waved the admendment fee .. thank you please email me for more documents from ******** I will email them next to see what it came out to thank you..Also I paid them for an external on my taxs in year 2022 I paid them 80$ the irs penalties me for not filing an extension that year .. when I asked them about it they claim that since I filed past the extension that it wouldn't matter.. I said that's not the point the point is I paid you 80$ to file a extension and you never did .. the irs penalty me because you never filed them on my behalf! Please help thank you

• Initial Complaint

  04/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I searched the internet to find the best feel to have my taxes done. I found a deal with Jackson Hewitt that said if you brought your taxes from the prior year they would do your current taxes for the same cost or lower than the prior year, this was good through April 7 2024, I showed up at their office on 4/7/24 at 1 pm, and they said they would honor the deal so I left my taxes from the prior year and current to be completed. I was called and told my taxes were completed and scheduled to sign on Sunday 4/14/24 at 1:00 pm, at that time they told me my cost for the Tex prep was ****** far from the 45 from the prior year,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩