3 Customer Reviews
Review from Lynda M
1 star12/09/2022
We were desperate for ** in July,2020. Only the Air Guys could come in two days. I paid the full $4,7500 instead of only half up front to be "nice". He couldn't get the name brand ** he promised because of 'supply chain' problems. One worker and friend showed up for the installation. They worked 11 1/2 hours and the ** still didn't work. The owner said it was because of a "mother board" problem, he would get a new one, and they would finish the work on Monday. I checked their work and it looked horrible. The door didn't fit the unit in the attic, there were unconnected wires, and the ** was a cheap one made in ******. I knew it wasn't just a mother board problem and didn't want to spend another long day with these incompetent installers. I told the owner when he came Monday to give me back my money and take the ** with him. "NO, it's yours", he said. I took him to Small Claims Court twice, won both times but with a pro **** lawyer on received $37.00 from his bank account. At the time this happened, BBB had given them an F rating. I should have looked at ratings before I contracted with them. I know better now.Review from Roy holt
1 star07/14/2022
Charged 275 dollars for 30 dollar part No customer name on billReview from Susan W
1 star05/12/2022
We bought a new heating and air conditioning system from this company, wanting to use a small business. We paid $6000, it took a few days. When it became cold our heater was running 24/7, and only warming to 62 degrees, costing close to $300 per month more. We called ,they came and said it was only running on 2 elements. It ran fine for about 2 days then same thing happened. We called for repair, he said he was sick, we called back a week later, he said he had a car accident, we called a week later, he said he was just going to call us, then he refused to return calls . Now our air conditioning is acting the same, we called another service, he said our system was 2018, not a new 2021 which we had believed we had purchased, and had sent out warranty in for. He also said the system was not purged, or cleaned out when installed, because it was done incorrectly, he had to order new parts for it and air conditioning unit alone will be at least $1200 more. It is record high heat now, we have to wait a week or more for repairs, by another company. VERY poor quality, very poor service, very dishonest service. Would NOT ever recommend.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.