ComplaintsforDivine Hair and Makeup
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an appointment on 8/16/2023 for face injections performed by an *** ********. I had filler placed in my cheeks to give me some volume. I’m not sure if the process was done in correctly or in the wrong area, but now I’m stuck with big ball like lumps on my face. I’m asking for a refund so that I can go somewhere else to have it removed. I spoke to the owner in regards to the situation, but she just hung up on me.Business response
09/20/2023
This was a new customer for me. The services that she requested she had had before. She requested the same services, these were injectibles. She had had injections before so much so that her cheeks and lips looked as if they were going to burst. We lowered the amount of the injectibles and she liked what she saw. Two weeks later she filed this complaint. She massaged the areas which she was told not do. Her cheeks were knotty before I ever touched them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.