9 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Clint W
1 star02/23/2024
The complainant reports an unauthorized charge of $59.00 per month for 13 months, totaling $767.00, by US Legal Forms Inc. The complainant initially subscribed to a trial membership with Sign Now for $8.00 per month. Without the complainant’s consent, a Sign Now representative enrolled them in PDF Filler, which included access to US Legal’s form library at an additional cost. The complainant used the e-signature software, Sign Now once on 04/24/22 and did not use the services thereafter. Upon discovering the unauthorized charges, the complainant contacted support on 12/30/22 but was unable to secure a full refund due to alleged system limitations. The complainant expresses dissatisfaction with the quality of the e-signature and PDF editing software, the company’s business practices, and the level of customer service. A notably unpleasant interaction was reported with a customer service manager named *****, who was described as argumentative and uncooperative, culminating in her hanging up on the complainant twice. The complainant cautions others against falling prey to such practices.Review from Ron P.
1 star12/27/2023
Reviewed the website carefully and understood that a month to month subscription is $15 and one could cancel at anytime. It appear you are paying month to month. Only upon entering credit card did it then billed me $180 for a full year. They said I downloaded a form and I did not intentionally download anything and nothing was in my download folder. I was trying to find a form and looking at what was available to download and edit- but did not find or download anything I immediately tried the chat function to cancel my account and was told the best they could was refund $120 and charge me 1 month for the prem service. I checked BBB and found this is a known issue for years and others have been given a full refund. I request and expect a full $180 refund. "I think it is very important that this company updates it's website to prevent this "bait and switch" and also adds a screen that allows subscribers to see the full charge before the current "1-click" approach charges them."airSlate Legal Forms, Inc. Response
01/03/2024
We are sorry for the problems you have experienced. At the top of our pricing page there is an Orange toggle switch that goes between Annual and Monthly, this should have been moved to monthly to see the monthly pricing. The customer did download a form called Enhanced Life Estate or Lady Bird Warranty Deed from Two Individuals / Husband & Wife to a Trust. We offered a refund of $121.00 as the Premium monthly rate is $59.00, but the customer has filed a complaint with PayPal that has to be handled before any refunds are issued at this time.Review from Nichole S
1 star12/27/2023
Misleading Payments You think you are paying $8 for a basic month but they put the Annual toggle switch small at the top so then you end up paying $96 automatically and then they won't refund you if you download a form. They will then refund you all by the monthly $39 charge. When explaining your misunderstanding to customer service, they are not nice and will not budge. They state, "well now you have access to all these forms for a month" and completely disregard your concerns. Horrible customer service. They need to make the toggle switch more prominent to avoid misleading customers. I would not have paid $39 for a month for the ONE form I wanted. I do not recommend this company.Review from Kim P
2 stars11/21/2023
Form was good, but the billing is misleading. NO REFUND FOR UNUSED MONTHS!Review from Floyd F
1 star10/23/2023
This company intentionally uses false advertisement to get you to purchase their product. The site only states monthly fees. Once you enter your card information there is no verification page so you can review how much you are being charged. the site claimed $15.00 per month then after being charged i was notified that these thieves stole $180.00 from my account. upon requesting a full refund ***** ***** the lone customer service rep decided that they would keep $58.00 of my money for two very generic and non court admissible form that they claim are Texas court forms. This is plain and simple theft. These people are con artists. The BBB is lying about them being a reputable company as there is thousands of one star reviews about this company all over the internet.Review from Pam H
1 star02/03/2023
FALSE ADVERTISING---DON'T USE THEM I, like many other people, signed up thinking it would be $15.00 payment a month and after a month I could cancel. Instead they CHARGED me an annual fee of $180.00 IMMEDIATELY, I contacted the customer service. I was told "If you sign up for a monthly plan, will be billed $59./month". No where was there mention of $59.00 /month. Then was told that they can change my subscription to a one-month subscription MONDAY and issue a partial refund of $121. When I responded to ***** in Customer Service the only response was "We do not offer a subscription for $15" In looking at reviews on Trust Pilot as well as the Better Business Bureau, I was one of MANY. Some signed up and it was $8.00 a month at that time. I guess they have gone up on prices. This is horrible!airSlate Legal Forms, Inc. Response
08/01/2023
We are sorry for the confusion that you experienced. The terms are specified on the payments page and nothing was done that was not in line with those terms. You simply did not notice that you would be bills annually. Customer service handled your complaint in the proper manner based on company terms. There were no charges beyond what was agreed.Review from Mike S
1 star09/07/2022
The billing is misleading and charges a full year at once not month by month. There are very few parts of the form that are editable and it also did not follow my states legal requirements in the document. Asked for a refund and they will only partially refund it.airSlate Legal Forms, Inc. Response
09/28/2022
**** hi! Our Billing actually states that they've refunded in full, 96$ to be precise. On the same date this complaint has been submitted to BBB -- 09/07/2022. If you received less than this amount, please email the screenshot from your PayPal account to *********************. Thank you in advance!Review from Cathy S
1 star08/10/2022
J Belzor Events There were a lot of bumps working with Johanne Belzor of Hyattsville MD for our July 30th wedding but nothing prepared me for the day of mismanagement by her and her team of two, Instead of being at the wedding venue making sure all the items we had purchased were in the correct places, Johanne and her partner Nichelle stayed at the hotel where we were getting hair and make up, There was absolutely no reason for her not to be at the venue site. I had to arrive in my wedding dress by Uber because Johanne did not read the contract with our limo company which stated services ended at 4:30, She said Oh I thought it ended at 5:30 which was a crazy s statement because the wedding was supposed to start at 5. The venue was in total chaos. Guests in places they should not have been in, bridal parties in rammed in a tiny room, my aisle markers were not put on the chairs, etc, she totally disconnected during the reception My bridal party had to give directions to her 2 person team. Just about everything Johanne touched went sour. Unbeknown to me on my wedding day Johanne told my brother he couldn't walk me down the aisle because he didn't attend the unprofessional rehearsal th day before , he was sick. I looked for him. A moment lost 4ever. also we did not know that Johanne was packing up our personal belonging as asking people if she could put them in their vehicles. Our card box was mishandled and went missing, we still do not know where those gifts went to, Johanne Belzor left without saying goodbye and has blocked us on calls and social media. She was paid in full and I have always interacted with her professionally. Im sad and at a lost as to why Johanne behaved so unprofessionally, rude and dismissive to our parties and family She also asked our male guests to help her set us once she arrived to the venue so late, Do NOT HIRE Her. I feel absolutely betrayed,Review from P. H.
1 star05/27/2022
They say $8 per month then charge you for a year and don’t really have anything you can’t get for free elsewhere. LameairSlate Legal Forms, Inc. Response
06/01/2022
******** hi! Many thanks for reaching our and sorry if any confusion caused! If our annual subscription was an accident, not the intent, you can surely get a refund for the unused months! Our Billing Support will email you today, no worries.Customer Response
06/01/2022
Wow! Thank you so much :) I didn’t expect that to be so easy. I very much appreciate your attention to this matter and prompt response. Nice!
Customer Review Rating
Average of 9 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.