ComplaintsforMcCoy's Tire Dealership
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On January 12 2023 I purchased a GE Washing Machine over the phone .It was delivered and I used it once the delivery person was gone .I didn't know what it should sound like and it was making a grinding sound while in the wash mode .I called McCoy's and he said there was nothing he could do I would have to contact GE I told him I didn't pay $806.78 for a used machine I paid for a new one but he still said its up to GE I had it for 12 days at that time long story short they don't plan to do anything about itBusiness response
02/27/2023
Customer purchased a GE washing machine 1/12/23 then on 2/6/23 customer called wanting us to replace machine or give her money back. I told her we had to go through the proper steps before we could replace machine and GE would have to authorize replacing it. Set up a service request from ******* ********* ******* ************ around 2/6/23 and servicer called customer and advised had a issue getting parts from GE. Then customer called back in which time I gave the customer GE Customer Care number so he could call GE and get a case number started to try to get washer swapped. The service company tried to set a service appointment with customer several times but could not get in touch with customer and I called customer several times per the servicers request and no answer. Servicer did get to check machine needed to take it to their shop to repair but was told by customer the machine wasnt leaving the house. I dont know what the issue is with machine but I can only replace it with a authorization number from GE. I will do everything I can to keep customer happy but I have to go through the proper channels. I have supplied all information I have to customer to get this resloved through General Electric.
***** *****
McCoy's Tire & Appliance
662-226-7212
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.