Customer ReviewsforMagnolia Federal Credit Union

I have had a wonderful experience with Magnolia for 4 years now. The app is so easy and helpful and I can do almost every transaction and change I need to make on it. Calling in and getting a local person is wonderful too. Never had a problem or had to wait at a branch. Prior to ending shared branching lines were long and people in line were rude. I'm glad they changed to only serving their own members. Banking regulations post 9/11 changed the whole banking world and Magnolia adapted much better than others who require a pin code that no one knows etc.

I became a member of the Jackson VA Federal Credit Union (now Magnolia Federal Credit Union) over 20 years ago. I have sung their praises over the last two decades to anyone moving their bank account, opening a new one, or looking for a loan. Twenty years I ago I had every confidence in the world in this credit union. As it stands today, I not only would NEVER recommend this credit union again, but advise anyone I consider even a friendly acquaintance to close their account and find somewhere where your membership and business is appreciated. The employees at both the Flowood location and the main branch are no longer friendly or helpful as in years past. I think the business has gotten too large and money-hungry to provide the amazing service they used to have. Little by little the policies have changed and good employees who actually cared about their members have drifted out the door. I have fought to keep my business with MFCU - even as they did away with shared branch banking and created policy after policy that makes it near-impossible to do business with them from Copiah county (one of the counties they are SAID to serve. Most recently I came to them trying to move more money into my MFCU account and needing assistance in the transfer. After speaking with five different people including a branch manager and a member service manager I was FINALLY offered a semi-solution. However, it couldn't be offered without the manager repeating "I don't HAVE to do this" and "this is a ONE TIME courtesy IF I do." Thanks. Great. I have been a member for over twenty years, sung your praises, fought to keep my business with you, and I was repeatedly denied any help until I absolutely became distressed at the situation, and you want to speak to me like I am a piece of trash. I will beg no one to allow me to do business with them. My deposits, future loans, and whatever other financial business I may have will be with a credit union or bank that appreciates their long

Terrible customer service for loans. I applied online and was approved for a side by side loan. I was told the terms of the loan over the phone. When I called to make an appt to sign off on the paperwork I was asked if I had a Mississippi drivers license. I said no because I have only lived here a couple of months and due to Covid the DL office hasn’t been accepting any appointments and that is why I haven’t obtained one yet. I was denied the loan because of this. I told them that I used my out of state DL info to apply for the loan and open up a checking and savings account with them and there wasn’t an issue. I also told them that I had other documents to show proof of residency and identity but that wasn’t good enough. Horrible customer service.