ComplaintsforPorsche of Jackson
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Complaint Details
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Initial Complaint
09/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my Porsche Panamera almost a year ago. I traded in a Panamera 2014 for a Panamera 2015. Four things needed to be fixed when I got the vehicle. Two were simple, the windshield had a crack in it and was going to be fixed/repaired. The item that controls the speed of the fan needed to be repaired. The whole component "allegedly" was going to be replaced. I only received one key to the vehicle. The tent job is terrible. I took the car in a few months ago to have those issues resolved, amongst some other issues. As of three months ago, the issues that were addressed are bad as issues which means that none of the issues were "really" addressed/fixed/repaired. One simple issue is that the trunk doesn't always open. without me working with it, which can sometimes take three minutes. My brake system is flawed and will cause an accident for my Family and me. Yes, that means all four of us will be in the hospital. While in reverse, the brakes seem to lock up. Or, at times, while backing up, it makes a sound as if I just hit something. This is a safety defect. It needs to be recalled. One of my vents is broken. One of the numbers that control the setting of the seat has come off. One of the silver things that are a part of the cup holder has also come off. When I turn the tire all the way to the right and back up, the front tires make an irregular sound. I was told that it's because we're in the heat of the summer that the heat and humidity cause it. Well, this week is much cooler than the summer months, and the tire does the same thing. I do not understand. Essentially, I was lied to! This is embarrassing for Porsche as a Corporation and for me. I made an assumption that because the vehicle is certified that the dealership would want to keep the car in the best working condition.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.