ComplaintsforAutozone
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 12/1/22 I went to Autozone to purchase a K&N air filter. The first time I swiped my card the cashier said the transaction was declined and to swipe again. I swiped my debit card a second time and was told again that my transaction was declined. I checked my banking app which showed 2 charges in the amount of the air filter. After showing the manager that my account had been charged twice, I was told the charges would be gone by morning and I would be refunded. The air filter would be in by the next morning and I could pick it up. The next morning 12/2/22 I went to autozone and showed the new manager that the charges were still there and I had not been refunded. I then had to pay a third time for the air filter. Manager stated he would "email someone" and issue would be resolved within 24 hours. I called later that afternoon to check the status of my refunds and was hung up on by an employee. I then went to the store in person and was told no one knew anything and to continue to wait for 48 hours. It has now been over 24 hours. I have called the regional manager who refuses to take my call. I tried to call corporate and no one can help me. This is very bad business and FRAUD.Business response
12/05/2022
I have emailed ****** , he will receive refund to his card between 5-7Customer response
12/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,****** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.