ComplaintsforSpringforward Fencing & Security

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 11, 2023, I accepted estimate for $1100 with ******** for Springforward Fencing to build me a wood fence in front right yard of property. Not knowing that he was not license, nor knowledgeable of Memphis codes for building a fence on the property. ******** with Springforward Fencing drove a labeled truck as if he had credentials. I had no problems with his work, but his professionalism is wack!In July of 2024 the code enforcement came to my front door at 8am, stating that the neighbor complained about the fence not being in compliance with Memphis Codes of rules and regulations. I immediately called ******** the owner of Springforward Fencing to inform him of the complaint. He told me that it would be a additional fee of $300. I didn't like it but I agreed to pay the additional fee. I felt that the measurements not matching Memphis codes was his error.He had his crew to come out the next day to cut the wood fence down from 6ft, to 4ft. On July 29,2024, the code inspector came back and stated the neighbor filed another complaint stating the fence wasn't back from street far enough per the Memphis Code. Complaint stated that neighbor can't see into the street backing up.I once again called ******** to inform him of the code enforcement visit again. He was screaming and not being professional at all. I am the one that is stressed dealing with this error that he caused, because of him not knowing the codes for *******, He lives in *********** that's where he needs to do his business where he's familiar with building codes.******** stated that I want him to do free work, but this error is caused mainly by him. I just want him to bring this fence that he built up to Memphis Code without charging me excess fees for his error. I do not want Code Enforcement to fine me, or take me to court for his wrongdoing.

  

  Business response

  08/06/2024

  We completed this project on December 21, 2023. This customer was very happy with the price and outcome. I consider this customer as a friend and didnt charge him what it actually cost. Fast forward to eight month later, his neighbor call in a complaint to the city of ******* about the fence. I told him, we can come cut it down to the height they mention in the report. I charge ****** to pay the guys that work for me. He was ok with that. He call me again saying they wanted it 5 feet from the street. I said ok that will be ****** to come move it. We place the fence exactly where the customer wanted it. We dont have a problem coming back out to keep client from being fine. We dont understand disputing ******* when the service you receive cost twice as much. We will come move the fence for free for client can be in compliance with the city of *******.

  Customer response

  08/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  *********************************

  ****************

  *******, ** 38109

  
  

  Customer response

  08/09/2024

   
  On December 11, 2023, I accepted an estimate for $1100 with *************************************** for Springforward Fencing to build me a wood fence in front right yard of property. Not knowing that he was not license, nor knowledgeable of Memphis codes for building a fence on the property. *************************************** with Springforward Fencing drove a labeled truck as if he had credentials. I had no problem with his work, but his professionalism is wack. In July of 2024, the code enforcement came to my front door at 8am, stating that the neighbor complained about the fence not being in compliance with Memphis Codes of rules and regulations. I immediately called ******** and informed him of the problem with the fence that he built on my property. He charged me additional fees to $300 to cut the fence down from 6ft to 4ft. I felt like this was his error and I should not have to pay extra fees for his error. The measurements not meeting Memphis Codes was his error. On July 29, 2024, the code inspector came back to my house stated that the neighbor filed another complaint stating that fence wasn't back from the street to meet the Memphis Code. I suppose to be 5ft from curve. He only built it back 3ft, I believe. Complaint stated that neighbor can't see into the street backing back. I once again called *************************************** to inform him of the code enforcement visit again. He was screaming and not being professional at all. I am the one that is stressed and dealing with this error that he caused, because of him not knowing the codes for Memphis. ******** lives in *********** and that's where he needs to do handyman work with no precautions. ******** stated that I wanted him to do free work, but the error is caused mainly by him. I just want him to bring the fence that he built up to Memphis Code without charging me excess fees for his error. I do not want Code Enforcement to fine me, or take me to court for his wrongdoing.

  

  Business response

  08/14/2024

  We can come out and move the fence free, like we stated in previous message. 

  Customer response

  08/19/2024

  On Sunday morning August 11, 2024, I had to hire and pay $150 for another person to come out to move fence. I stressed that the code inspector have been out 3 time already. I had to move the fence before Monday morning before the inspector made that 4th inspection. I take care of my 87-year-old mother that have a serious illness. I cannot afford to go to court for this for unforeseen matter on my behalf. I express what was needed from the handy man at Spring Fencing at the beginning. This man knows my situation with my mother and dragged his feet in correcting this problem. I reported him to the code inspector and stated that the City of Memphis needs to address issues like this immediately. We are tax paying citizens, and we deserve better.

  Customer response

  08/22/2024

   
  

  From the CONSUMER:

  Sent 8/19/2024 3:32:50 PM

  Read by *********************** on 8/19/2024 5:55:51 PM

  On Sunday morning August 11, 2024, I had to hire and pay $150 for another person to come out to move fence. I stressed that the code inspector have been out 3 time already. I had to move the fence before Monday morning before the inspector made that 4th inspection. I take care of my 87-year-old mother that have a serious illness. I cannot afford to go to court for this for unforeseen matter on my behalf. I express what was needed from the handy man at Spring Fencing at the beginning. This man knows my situation with my mother and dragged his feet in correcting this problem. I reported him to the code inspector and stated that the City of Memphis needs to address issues like this immediately. We are tax paying citizens, and we deserve better.

  

  Business response

  08/22/2024

  We agreed to move the fence for free, on all responses. You rejected both. We was willing to come out and get it move. Have a good day. 

  Customer response

  08/29/2024

  I did accept, the representative closed the case and you never showed up to correct your error. You had plenty of time to come out. You nothing but riding around in the truck while a group of immigrations make money for you. You are user and a fraud. You do not need to be allowed to work in the city of *******. The City Councils and the ************ will here of this outrage.  On the front end you suppose to honor good faith of all worked performed, due to error on your part.
  C

  c

  Customer response

  08/30/2024

   
  Date Sent: 8/29/2024 2:38:23 PM
  

  I did accept, the representative closed the case and you never showed up to correct your error. You had plenty of time to come out. You nothing but riding around in the truck while a group of immigrations make money for you. You are user and a fraud. You do not need to be allowed to work in the city of *******. The City Councils and the ************ will here of this outrage.  On the front end you suppose to honor good faith of all worked performed, due to error on your part.
  C

  c

• Initial Complaint

  10/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Springforward Fencing on Oct. 17, 2022 aft. reading BBB Guidlines. Felt safe to move forward.Disclosure/None Transparancy: Owner stated possession of Insurance, would bring, started work, didn't bring, said he emailed, no insurance provied as requested to date. Brounght small child on worksite, insurance still not disclosed as promised. Endangerment to child and my property liability.Bottom line, appears owner, never intended to comply with request to disclose his Insurance with deceptive statements *************** Tactics: Owner stated two men on site(written agreement). That was not honored on 10/17. He left for hours, returned at 5PM after I called about his where abouts. ***** stated agreed arrival time 8:30-9AM, but showed up 10AM on Mon. 10/17 and at 12 Noon on 10/18. He left again at 2PM. Worksite unattended, not work for hours daily creating "rush-job" to complete by 10/18.Property and Child Endangerment: Owner continued to leave property with electrical equipment on/running, left property for hours unattented, electrical cords/equipment left stretch across yard over nigh preventing lawn cut by GrazzMaster I had to pay any way. Also, hose use, not cut off correctly, dripping all over night. Generator/motor left plugged in running when left the property.No permission asked to use any utilities. No communication for security of safety of my property or the child owner broung onto the worksite without my knowledge, liability for me, not insurance provided by him after many request. Owner created a hazardous work environment that was unprofessional, unsafe and unnecessary. Owner refused to call when late daily, when leaving the property with equipment running, not requesting permission and using a loud, intimidating voice tone if asked a question. I could not ask anything of none the English speaking worker. I tried to ask questions, but the worker could not or would not answer! Need to fix the **** gaps!

  

  Business response

  10/28/2022

  Thank you for choosing Springforward fencing, we see your concern. I personally emailed you our insurance and license. I will send them again. The only reason we havent been back out because you have an outstanding balances that need to be taking care of. My staff reach out to you with no prevail. We willing to come back out  with the outstanding balance to make this right. 

  Customer response

  11/08/2022

   
  Complaint: 18324127
  
  I am rejecting this response because:  Company website states we are licensed bonded and insured.  Many request to provide any documentation license or insurance was never received to date . The BBB and the Olive ****** licensing office both state nothing on file for spring forward ******* and security. No contract or warranty presented. 

  Negligence, hazardous conditions, electrical motor left on while gone from property for hours.

  lawn cutting company could not cut the lawn due to equipment left over night on lawn plugged in. I still had to pay $135 lawn cutting fee. I will also have to pay  for another company to cut due to last cut of the season.
  That was money out of pocket for me 

  excessive utility usage with equipment running while not at the work site. Faucet dripping over night. No one mentioned any utilities would be used so i could have prevented all of that from happening .
  Sincerely,

  Agreement verbal and written not honored,m Transparency, disclosures were not honored . Agreement to arrive at 8:30 until 9:00 am was not met. They arrived at 10:00 am the first day and 12 noon the second day. They left the work site daily for hours. All of this led to a rush job being done. In addition he had a small child on the work site. Liability issues for my property and for me. Had one man working alone while he was gone for hours. The man could not speak english when i asked questions
  Damaged poor quality boards used and gaps in the gate boards. Bottom line all the above led to reduction in original estimate by contract of 325 dollars

  I do not wish to have this company on my property ever again.
  ********************************

• Initial Complaint

  05/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Spring Forward Fencing to install my 6ft cedar wood fence. Work started on 2/14 and was not completed until 2/21. I paid ******** for the fence and labor. On 4/26 I contacted the owner ******** in regard to my gate door on the right side not opening and appeared to be sagging down. ******** informed me he would come out on that Saturday or Sunday to look at the gate. I texted ******** on Friday 4/29 to see what day and time he was coming out on that Sat or Sun. He told me he was going to come on Saturday. On Saturday morning I texted ******** again asking for a time he was going to arrive and he never replied. I texted ******** again on Sunday 5/1 asking when he was going to come and fix the gate and he replied he would come that week. I informed ******** that I would be leaving on vacation starting 5/6 and would not be home until late in the evening on 5/9. I asked him if he could fix the gate before I left for vacation and he never responded. I called ******** and left a voicemail and he never returned my call. I asked my boyfriend to reach out to ******** to see if he could schedule a day and time since ******** was no longer responding to my text messages or voicemails. ******** did contact my boyfriend and ******** agreed to come out when I return from vacation. ******** was suppose to come by the house on 5/10 to fix the gate. I contacted ******** on the morning of 5/10 to see what time he was coming on that day and he informed me he came on Monday 5/9 and saw nothing wrong with the gate. I informed ******** that he wouldn't have been able to see the problem because the gate door was locked and the door had to be unlock for him to see the issue. ******** did come by on 5/10 to fix the gate but less then a week later the door will not open correctly again. I've tried to contact ******** but he is not responding to my text or phone calls. I have a 2 year structural warranty on the fence and gates. I just want the gate fixed correctly.

  

  Business response

  07/20/2022

  We apologize for the inconvenience,, about your gate. The availability to come just didnt match up. Im willing to honor our warranty like I said before. You have all our contact information. We willing to do whatever is needed to resolve this matter. 

  Customer response

  07/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However I did reach out to ******** on 5/31 after I filed the complaint and he responded he would fix the gate. I havent heard back  from him since. I would like to know a day he plans to fix the gate because its been over 2 months. See the attached picture. 
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩