Customer ReviewsforMaxxSouth Broadband

I'm told that Maxxsouth provides the cable service to the ****************** and nursing home. I hope it is provided for free otherwise Maxxsouth is stealing from the hospital. My mother is a resident of the nursing home and the cable has been terrible from day 1. Cable channels would go in and out with the TV indicating "weak signal " A few months ago at least 3 channels have completely stopped working (Food, ****, ********** The ones watched the most. When I wrote to ask about the channels ****** responded 3 times. The last response informed me that someone from the business office would come look specifically in my Mother's room. No one came. After waiting a few days for an explanation I emailed Takya and have yet to receive any response. I certainly hope the hospital is not paying for this service.

MaxxSouth resolved this issue on November 13th. Their problems were due to a faulty amplifier module feeding their digital-to-analog adapter to the individual rooms. The module was swapped out on November 13th, and our maintenance department worked on noise mitigation throughout the complex. A MaxxSouth Technical Supervisor went on-site on November 14th to verify that all channels worked correctly on all televisions. Additionally, we contacted multiple staff and residents to confirm that services were working correctly.

Maxxsouth runs a monopoly over the services in **********, **. This is a college town, the county seat for a rural area, and the location of our vet school. This past week a letter was mailed out saying services will be discontinued for all current equipment and we had to switch to fiber. I made an appointment Monday and the line was laid but not buried 6/18/24. Today 6/22 a tech was supposed to come and install indoor equipment and couldnt because mowers had hit the fiber cable that is just thrown out across the grass. I am including pictures of how cords are never buried and in the pictures with tall grass those will soon be cords cut when the monthly **** hog comes to cut the larger field. I was told they couldnt bury the line until speaking with someone but care isnt even taken to put it close to the house. It is literally thrown in the grass. Its summer in *********** and the grass grows quickly and mowers come at least every week-week and a half around the houses we rent. This is apparently our only option. We pay for the lowest speed and cannot even get decent service. Their phone line is also very hard to use because it does not always recognize the numbers you type for the options. When you do get in line, it offers a call back. I have done this option twice (6 days ago) and never received a call back. I had to go to the physical location. If the line is not buried it will constantly be hit and this is an issue throughout the neighborhood. Some people have their neighbors fiber line going across their patios and you can see them hanging up on old satellite dishes. Thats peoples attempt at avoiding the mowers. And regardless you will get charged and they do not try to rectify any situation. Youre just thrown to the bottom of the list. In some locations in ********** it is the only option and in others its the most affordable. ATT and ******* and CSpire may offer services at twice the going rate of what they offer.

We reviewed ************************** allegations upon receiving the informal complaint. On July 9th, a MaxxSouth Technical Supervisor confirmed that ************************** fiber line had been buried. MaxxSouth apologizes for the delay in getting her fiber buried. We cherish ********************** as a customer and will extend her credit on her account for the inconvenience she experienced.

Worst company ever. The website is not negotiable, auto bill pay is hidden and cannot be accessed. Also the customer service is terrible. I was left in a chat with a rep for over 30 minutes with no response back. This was by far the worst customer service I have ever seen.

We are showing the webchat with Mr. ********* was disconnected from the customer’s end at 10:05 AM, 2 minutes after ***’s last reply. Mr. ********* can call or chat with our support again, and we will try our best to answer his questions or concerns.

Your information is completely wrong. I was in the chat for a full 15 minutes longer after a wait from *** with no response from him, so if anyone left the chat it was him oe your wifi dropped the chat which is still your problem being as you are the porvider. I finally called in from my phone and a different phone provider and got my issue resolved but I still can not log onto this companies site to pay a bill and will not try any other attempts. I have had this same problem with them previously and will not use their website anymore. Its the worst site I have ever tried to use.

Highly unreliable service that you can’t depend on at all.

A maintenance technician replaced faulty wiring leading into the residence, and the customer's internet modem signal details improved.  We value Mr. ******* as a customer and will strive to maintain the most reliable service possible.

Pitiful pitiful pitiful pitiful pitiful pitiful pitiful pitiful pitiful pitiful

A MaxxSouth representative contacted Mr. **** the other day after we corrected some plant issues in his area. Mr. **** now indicates all services are working correctly. We value Mr. **** as a MaxxSouth customer and will continue to monitor his service and resolve any service issues in the future.