ComplaintsforPhil & Kristen Photography
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Complaint Details
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Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were married in June and **** was our photographer. Has since been totally unresponsive and has not provided photos back. Other couples are having the same issue.Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
***************************** were hired to photograph our wedding on May 4, 2024. We signed a contract and paid for the services. Since May 4,they have not returned emails, calls nor text messages. I left a review regarding this on their site on the Knot.com and found another couple is having the same exact issue. At this point I just want the drive to take to another photographer but it is forcing me to now seek legal action.Initial Complaint
07/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Signed a contract with them in Nov. 2023 and the deposit was paid and cashed at that time. Details given included: a 2 week sneak peak after the wedding and full gallery delivery within 10 weeks of wedding. Wedding: May 10, 2024 Spoke with Kristen in April to finalize day of wedding timeline. She informed me **** would be shooing my wedding and my dad could give the final payment to him. **** shows up. ** married. Im Assuming he took pics - I heard the shutter click. Fast forward to today - July 1, 2024. Not only have I NOT seen ONE pic, **** has blocked my number and blocked me From seeing their Instagram page. Kristen (when she responds) is saying she doesnt hear from him and its out of her control. I WANT AN UPDATE ON MY WEDDING PICTURES, PLEASE. I am so devastated and dont know what to do.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.