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Complaint Details
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Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have been going back and forth with things that need to be corrected with NC Custom and ******** for over a year now and signed April 2021. I’m always given the run around or excuses. The lack there of with getting some repairs have caused other damage in the home that still has not been repaired yet. Everybody keeps putting everything on covid, but yet are still finding time to take in more business and overlooking the business they already got paid for. The home comes with a 7 year warranty but it takes one year to get anything done. I’m still waiting on holes from a perc test done back in 2020 to be filled. I’m sure the company has constructed plenty homes since then. Filling holes doesn’t require to interact with anyone in close proximity. They have independent contractors that can repair, but yet I’m still waiting for calls that I never receive. I signed and paid for certain looks that doesn’t exist in the home. Was overcharged at closing with hidden unexplained fees not discussed. Bet yet I read in a review another customer’s cost was kept lowered despite covid raising prices. I’ve been in a home for over a year now that I still can’t fully unpack and decorate because I’m still waiting on repairs. Don’t have hot water because of some anti-scald lock I was told is on the home that is supposed to be a NC law, but yet an attorney advised there is no such. I was sent instructions on how to go into the handles and remove it as a homeowner when it should’ve been asked from the start while constructing the home if I wanted them on there. I have had a plumber come and they can’t even locate the valves for the tubs to adjust the water temperature and I was told the tub on the master tub isn’t the correct tubing for a residential home but what you would use for commercial properties.Business response
06/01/2022
Melissa,
We are in receipt of your email in regards to Ms. *******s home. The holes from the perc test were filled in and that part is completely done.
The rest of the service items she is wanting done are with ******** Homes. She has been assigned a contractor and I know he has been reaching out to her trying to schedule service.
The Anti-scald devices in the faucets is building code for modular homes. By law we are not allowed to remove them.
I have forwarded the letter to ******** Homes in regards to their part and I will reach out to Ms. ******* again.
Sincerely,
Wendy J****
Office Manager
North Carolina Custom Modulars
1936 US Hwy 64 E.
Asheboro, NC 27203Initial Complaint
03/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a modular when moved in a lot needs fixed but right now I need a bathroom sink fixed so guest can use sink they are having to use kitchen sink. have called many times to get fixed but its been 2 months My grandson is staying with us has to brush teeth in kitcen sink this is getting bad.Business response
03/28/2022
Melissa,
Thank you for contacting us in regards to ******* *** ****** ***'s complaint. The ***'s closed on their home on January 24th, 2022. We usually let our customer's move into their home and be there for a couple of weeks so that we truly get an accurate walk through list. Their walk through was completed on February 4, 2022.
The ***'s modular home was built by ******** Homes in Lillington, NC. ******** homes did the set and trim out of the home. Which means that they are responsible for the service items. We submitted the service list to ******** on February 9, 2022.
******** at this time has a 10 week backlog of service due to pandemic issues in regards to materials and lack of enough employees for all of the service they have.
I have spoken with the ***'s several times and let them know, I have no control over the ******** Service Dept, I can only pass their concerns on. I have nothing to do with the service schedule. With their current backlog, it will probably be towards the end of April before their service is conducted. I have informed ******** of this complaint and asked if there was any way they could at least address the faucet. But I have not received an answer to that as of this morning.
Sincerely,
Wendy J****
Office Manager
North Carolina Custom Modulars
1936 US Hwy 64 E.
Asheboro, NC 27203
336-610-5150 (Office)336-629-4291 (Fax)
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