ComplaintsforTree Care
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Complaint Details
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Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired ********************* and TreeCare LLC to remove six trees from our backyard on May 25, 2023. The crew did the job quickly and cleaned up and left. ***** came to the job and the end and took my check. After I end my work for the day I went to inspect the job a little closer and I found that a concrete pad that I keep my RV on had been damaged. It had clearly had a big impact to it which caused cracks to run throughout the pad. The cracks had been covered with dirt. I contacted ***** about it and he apologized and he said he would come out and look at it and also talk to his crew about it. ***** did not come out to inspect the damage but he did call me and he said he had talked to the crew and a ***************** admitted he had dropped a log on the pad and caused the damage. The ***************** told ***** he had covered the cracks with dirt to cover it up and make it appear the cracks had been there a long time. ***** texted me later and said that he and a concrete guy would come out on June 2nd and inspect the pad and see what would need to be done to repair it. ***** nor the concrete guy came on June 2nd. I texted ***** again and he said he had been busy and there would some different options on fixing it and they will get it repaired. After June 9th, I have made multiple attempts to contact ***** by phone and left voice mails each time both on his personal and business phone, texted his personal and business phone, and email him, and he has refused to respond and contact me. I have attempted to contact him in June, July, August, September and October and he has not responded. At this point he has ghosted me and he is not being accountable for the damage his company has caused.Initial Complaint
05/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Used tree care to get rid of ************* gave me a good price and we got the work done remove the tree everythings fine I asked him if he knew a gravel guy as I was needing to redo my driveway and he told me that he could do it upon telling me this he gave me a price we agreed on it and then he told me he was ordering the gravel and he needed a deposit from me to get the gravel and hold it. Told me the name of the company that was holding the gravel after calling the company they had informed me that they had never heard of him or his company before after repeated calls and text over the course of five days I have never received a response back and he has walked away with a $1300 deposit that I had given him.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.