ComplaintsforTeam Chevrolet Buick GMC of Boone
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Complaint Details
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Initial Complaint
03/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a **** *** ****** ****** truck with 8750 miles, from Team chevrolet of boone ***** ********* **** ** *** *** ** ***** ** ******************** ****** ** ***** says clean and no accidents on car fax, but it had been wrecked, and passenger door, passenger fender, hood have been painted, with runs and dirt all in paint, bolts hanging out, screws missing, so i was misrepresented of a vehicle that they said had (carfax) not been wrecked, it had been repaired at gmc dealer, so it should have been reported to carfax. i have contacted the dealer and have spoken to 2 different managers and they say there is nothing that they can or will do about the situation, very poor dealership!Business response
03/13/2023
We have spoken with this customer personally. They came to the store and looked over the entire vehicle and also drove the vehicle. We went over the car fax with the customer and they signed the carfax. It has also passed NC State Inspection. Customer purchased the vehicle on 3/04/2023 and did not reach out to us for at least 5 days. It is a used vehicle. We gave the customer all the information we had on the vehicle. The repair facility that the customer said did repair work documented that they serviced the vehicle on 12/14/2022 and 02/03/2023.Customer response
03/13/2023
I am rejecting this response because:
There manager named Walter knew the the truck was damaged and he is the one who recommended that the previous owner to have it repaired before he traded it in, and I do believe that information should have been told to me or any customer that was planning on purchasing the vehicle, the work was also done through insurance and at gm dealer and info was not on carfax report, somebody dropped the ball somewhere and now I paid for it! And now I feel I should be compensated for there lack of reporting or telling me about the damage.Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The dealership pulled my credit a total of SEVEN times which I did NOT agree to and they did even after I had left the dealership causing my credit score to plummet! I am not happy!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.