ComplaintsforTailored Kitchen
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*************************** started my kitchen cabinet installation 09.09:2022. I paid her the first check for 11 000, when she ordered the cabinets from ************************* March 2022. The cabinets arrived wrong color, but she still started installing them in my kitchen. She demanded the rest of the payment after the delivery was done. I gave her a check for $12 000. When I saw the color mistake, I showed her the drawings and the agreed color on the contract that I signed approving the drawings. They took off the wrong cabinets and damaged brand new floors with s**** holes, which never got fixed by them. The next set of cabinets were the right color, but obviously had been stored outside. They were severely damaged. I sent them back, since she didnt show up to accept them from the cabinet makers delivery truck. I wanted my money back at this point, but she refused and proceeded to order new cabinets. The next set of cabinets were ok and got installed, but the doors and drawer fronts were all poorly made and damaged. She ordered a new set of door fronts and doors. The new cabinets were ok, but three of the wooden drawers were warped and three of the upper cabinet doors were poorly made. The paint job was terrible and the doors had several cuts and deep dings on them. She ordered the new doors multiple times during past 14 months, but they were wrong color and had the same quality problems. I was still patient and expected her to make things right, but she told me that her work was done and I was on my own on the 30th of September 2023. My kitchen is not finished. Its still missing the same three doors today 02 November 2023. This kitchen renovation was due to water damage. My whole kitchen was demolished December 2021. I had nothing in my kitchen for all this time until she installed some of the island cabinets in July 2023. Nothing to cook on and no water. I had to wash my dishes in the bathroom sink for year and a half.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.