ComplaintsforMAS Defense LLC

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a Polymer 80 lower and this company sent it to me in plastic wrap and not even the original Polymer 80 box. After starting on it I realized the mag well was deformed and was super thin towards the middle causing breakthroughs. After issue after Issue I decided to look up the actual ***************** and apparently they just got sued and the entire company and websites shut down so there's no way to get any other support or instructions other than this company MAS Defense where I ordered from. They immediately denied any issues and refused to take it as a return or provide me a refund. I brought up all the issues and they got more and more defensive and Told me since I did some work "It's considered a firearm" Which is false. I haven't drilled any holes or fully milled out any sections. I told them that since it's plastic I'll just melt it down if that's what they need for me to send it back and now they're refusing to respond to any emails. So I'm currently out almost $100 because they refuse to accept their faults. Even their other sister company messed up an order and refused to accept that return even though it was untouched. I want my money back.

  Business response

  09/19/2024

  ***** ****** placed his order on 8/4/24. We shipped his order on 8/5/24. The package was delivered on 8/9/24. Mr. ****** emailed us on 8/10/24 requesting to return the part purchased. We responded on 8/13/24 requesting more information.

  Mr. ****** emailed back stating the part was out of spec,was not in retail packaging and did not include instructions. We advised ********* that every part is inspected before it is shipped out. We also advised him that our site specifically states in the product description that these items are not returnable, instructions are not included, and the frames are shipped in bulk packaging.

  We requested information and pictures of the part. We did this to see if Mr. ****** had altered the part to become a firearm. Mr. ****** emailed back stating he had already packaged the part. In another email he stated he had not done any work. We again asked for pictures. When we received them, it was clear that Mr. ****** had completed work that made this part into a firearm. We also saw where the work Mr. ****** completed was not satisfactory or the way it should have been completed.

  We advised Mr. ****** that he could not under any circumstances ship a firearm to us. We also advised Mr. ****** that we reviewed the pictures and found nothing wrong with the part other than the work he had completed. Mr. ****** then proceeded to take something and burn/melt the part into a pile of plastic. He sent us pictures of this and made threats to post this on various sites if we did not refund his money.

  In closing, the part Mr. ****** received from us was 100% in spec. He altered the part to make it a firearm that could not be shipped back to us. He agreed to the Terms and Conditions on our site that specifically state this part could not be returned. He was not trueful about completing work on the part and wanted his money back because the work he completed was not done correctly. We ask that you remove this complaint from our business.

  
  Thank You

  Customer response

  09/20/2024

   
  I am rejecting this response because:This company is untruthful and lied about the company to the item I bought being out of business. I want a refund immediately. 
  
  

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