Customer ReviewsforElectrolux

Do not order from them! Worst customer service! *********** and the company they go through for delivery is the same. At the end of the day never received the appliances purchased. Ended up canceling the order because we were never to receive it. Purchased at the beginning of the month and had constant issues with the order and the delivery team. We were supposed to finally receive the items and the delivery team went to the wrong address. Never called. They wont take accountability for all the issues weve had. Hope we get a refund and not have to jump through hurdles to get it.

WORST CONSUMER EXPERIENCE OF MY LIFE. I purchased a home appliance since September 6 and still have not received it, the worse part is that I've spent COUNTLESS hours on the phone with no resolution, I was promised delivery on 3 separate occasions but never received my purchase. I will never purchase anything from Frigidaire or Electrolux again, I wish there was a zero star rating, it seems that either my appliance disappears from the warehouse or when they finally have the appliance, they say my paperwork is missing, I'm starting to think that the bait and switch back and forth is a SCAM. If anyone in upper management hear or sees this complain kindly assist, I've spoken to several supervisors so I'm sure they're aware of the situation.

I live in a condo. Everyone condo has a laundry center. The most common laundry center in my development was the FRIGIDAIRE Model # FLCE7522AW. This laundry center started leaking after two years of having it. Everyone in my development that had one all needed to replace their floors and walls because of the severe water damage that it caused. these units are still being sold while theyre destroying peoples houses by the masses. Why this is allowed blows my mind.

Dishwasher broken after more or less then 10 times used over 10 months of the dishwasher life time. Contacted customer services. There Technician is the laziest worker I ever seen on my life. He came in just check for the electric outlet after he found out the outlet work, and he saw a tiny crockroad some where and come to the conclusion "the unit has a Pest infected, crockroad damage the main board" not even open up and check the dishwasher??? I did ask him to open it and find out and he said: "I dont have too". The whole time in and out of my house is less then 5 minutes. My Rings recorded the in and out time. I Try to contact Frigidaire again and again and again. All thry do is try to sell you the extanded waranty services. Whats a c*** ***************** and Company. DO NOT BUY THERE PRODUCTS. RUN AWAY FROM THEIR COMPANY.

I got a replacement display / controller relay board from them for my frigidaire range. It cost over 600$ worked for 6 months then caught fire. I contacted their customer service phone number and was told a manager would call me back but nothing yet. Terrible service, I would expect this be a priority but they shrugged me off. I'm considering suing them if there is no resolution

I have purchased 3 refrigerators of the Frigidaire brand with 4 years. I have have issues with 2 of the 3 purchases. I purchased a brand new refrigerator that was delivered on Monday and realized that on that Thursday, 3 days after delivery the refrigerator was not working properly. I called customer service and was told I would have to wait for a technician to come out and look at the refrigerator. I asked to speak to a manager and was told there is no manager I can speak to about my issue. The problem solving process for people purchasing brand new products that dont work is absolutely ridiculous. I have had to take additional time away from working to resolve issues with a brand new product purchased and it has not even been a week. I find this extremely frustrating because I purchased a new product so that would avoid such issues. The second refrigerator was purchased about 4 years ago and the refrigerator is making loud noises. The problem resolution is to have a technician come look at it as well. No major appliance should be in need of repair in such short periods of time. Frigidaire is making terrible products and the consumer is then forced to pay for this. It is a shame and ripoff. As a consumer I am left feeling helpless after spending thousands of dollars on appliances that dont work properly and I have spent time that dont have to resolve issues that no management level staff is in place to respond appropriately.

I ordered an oven and refrigerator on 9/6 and still have not received them. Initially the appliances were scheduled to be delivered on 9/12 and when I called for an update, I was told that they were on back order and that it was a computer glitch in the system that allowed me to schedule a delivery for these items. I was told that I should receive the order at the end of September. It is now 47 days later and I still have not received the order since the order was shipped to a different state last week, again I was told that this was due to a computer glitch. I have spoken to several different people and still have not received a resolution or update despite being told that they will get back to me or help me resolve the error. I have now received a notice from the delivery company that the appliances will not be delivered until next week (over 50 days since the order was placed). Again, I called customer service and they said that should not be the case as the delivery company should not have sent me a notice since they still have not received the order yet. I am very disappointed with the customer service and communication, as I have had to be the one to contact them for updates each week. I feel like they are just giving me the run around.

******** service manufacture default Not warranty, Glass exploded out of oven door and it wasn't even on, nor did I even touch it, ask to speak to supervisor and was told NO had to call back to leaven that message and still NO response,. Told repair man and they said this can happen, very lucky No one was hurt.

Our fridge is less than a year old and has been deemed to be broken beyond repair. Here's the story...The tech they sent out said the issue was a bad compressor. After waiting a week for a new compressor to be delivered, we made an appointment for it to be repaired. After being stood up for 4 appointments, the tech finally returned and said it wasn't the compressor afterall but a manufacturing defect requiring the unit to be replaced. We were assured this was covered under warranty. After over 3 months of back and forth and NO WORKING fridge, we were forced to purchase a new fridge from a different company. The customer service is garbage and doesn't speak proper English to help solve the problem. There is no management or accountability to be had. This company is trash. Their products are trash. Their customer service is trash.

I am very disappointed in the recent customer service I have received. To start, my frigidaire freezer was serviced December, 2023 and now needs to be serviced again. I called frigidaire customer service on Monday, October 14, 2024 to schedule an appointment to have my freezer serviced. I was scheduled for repair on Tuesday, October 15, 2024, 8 to 5. I proceeded to pay the up front service cost of $347.75. I spoke with ****. On Monday night, I received an email stating my service was scheduled for Friday, October *******. I was disappointed as my day was arranged to be available 10/15/24, 8 to 5. I was told by **** on Tuesday morning there are no available appointments. On today, 10/18/24, I received a text saying service technician was at my residence, but no one is available. I responded right away to text with a number 1 saying I am available. I never heard a door bell ring, nor did I receive any calls to say the technician was on the way or had arrived. I phoned customer service representative, ***** to inform her I received a text 30 minutes ago saying someone will be here in 10 minutes, but no one has arrived. She proceeded to say the technician note says they had arrived and I would need to be rescheduled. I requested to speak to a supervisor but was told supervisor on call, **** is unavailable. I phoned at 9:30 am on today, 10/18/24. I am still awaiting a call from a supervisor. This is now the second day I have had to arrange my schedule to be available for a service I have yet to receive. Taking off a third day is unacceptable. Thank you ****** ******