ComplaintsforOak Grove Memorial Gardens
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Complaint Details
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Initial Complaint
05/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My sister passed away 9/16/2022 and we wanted to order a headstone at that time but Carolina Biblical Gardens said we had to wait until the beginning of the next year as they getting new contractors for that service. We ordered the headstone on March of 2023 and still have not received it even after various attempts to talk to the staff and resolve this issue and closure for the family .The family has continued to contact them and even request a refund on Monday May 13. Staff said she did not handle that The staff said they would look into it again and for me to call back. I called back today and staff stated she was busy and would call me back. My family wants her headstone placed **** or refund to order her a new one from another distributor.Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: July 5, 2022 Type of Transaction: Purchase of a headstone for my Father's ***** My father's headstone was purchased in June of 2022. Oak Grove Cemetary misplaced the draft of what needed to be placed on the headstone. They called in August to ask for the draft (again), so the headstone did not get ordered until August of 2022. The headstone was finally placed on his grave in April of 2023. It had a significant typo. There is a phrase at the bottom of the headstone that should say "Wolfpack Headquarters". Instead it says: "Wolfpack Headquarter". I was told the headstone would be replaced at no cost - at the latest of August 2023. It still has not been corrected (October 2023). ***** at Oak Grove Cemetery will not return my calls or emails. I have left over 10 voicemails and my calls are never returned. I would like a partial refund AND a replacement of the headstone with the corrected phrase to read "Wolfpack Headquarters".
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.