ComplaintsforLCI
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attempted to order two Master Lock 1500ID Speed Dials from LCI. The company never shipped the locks. Upon investigation I discovered the locks were discontinued since the fall of 2022 and LCI has hundreds of complaints. There are no answers to phone calls or emails from their listed numbers or email address. It's likely LCI is overwhelmed with their complains and not aware this product has been discontinued and are waiting for a restock that isn't coming. If they actually have the locks on-hand then I want proof of that and shipment completed otherwise if LCI cannot fulfill the order then I want my money back which the company quickly processed with 24 hours.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.