ComplaintsforBill Clark Homes
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Complaint Details
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Initial Complaint
08/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased home new in 2019 from builder, Bill Clark Homes. Roof leak in 2024 which should have never happened just 5 years after purchase led to roofer going in attic to identify the source of leak and he informed me the front portion of my house has no insulation. I reached out to city of ************ building inspector to inquire how a Certificate of Occupancy could be issued for a house missing insulation. Inspector stated they do not inspect attics and etc. and recommended I reach out to the Builder. Still trying to understand the purpose of a City building inspector if they do not inspect but I followed his advice and reached out to Bill Clark Homes who said my warranty had expired and they have moved to **********. Warranty should have nothing to do with it because I was never received a product (insulation) that should have been provided with the sale of the house. The city of ********************* **************** and Bill Clark failed me and I do not want this to happen to other home buyers. People depend on the City to hold builders accountable and I feel some small talk and a cup of coffee resulted in Builder paperwork being checked off without an inspection being completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.