ComplaintsforCadillac of Fayetteville

• Initial Complaint

  08/04/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  the vehicle is struggling to have power. I am experiencing mental anguish, fear for the safety of my son, as well as myself, and skepticism. In addition, my son has seen me at a level that he has never seen before for my PTSD has flared up. I am in the process of seeking counsel

  Business response

  10/31/2022

  Business Response /* (1000, 5, 2022/08/05) */ We are sorry to see this complaint. It appears Mr. ***** has put over 35,000 miles on the vehicle since he purchased it last year. On the last visit, he was informed his warranty had expired and therefore he was responsible for any repair costs. The sales team put him a new Escalade for a possible trade, but he never sat down to look at our offer. At this point, there is nothing we can assist with in regards to his needed repair. The next move would be to diagnosis his vehicle -which our service team explained to him. Again, we are sorry for the situation. Consumer Response /* (3000, 7, 2022/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not in agreement with the statements made. I was never presented an offer for a new vehicle. The salesman presented an offer on another used vehicle. I was shown what the payment would be, but never the interest rate and the term of months. The quality of the product is not reflective of what I thought the Cadillac brand would be. I feel that I was sold a vehicle under deception as the vehicle was supposed to be certified. Business Response /* (4000, 9, 2022/08/11) */ We welcome the opportunity to trade out the vehicle if this makes sense for both parties. First step would be to contact Andy D****** at the store. Andy had allowed the overnight test drive last month. We are unable to repair the current vehicle at no charge. The service contract would have covered most repairs, if the customer had not exceeded the miles on the contract. Our service department has not even had the opportunity to diagnosis the vehicle. We look forward to assisting Mr. *****. Consumer Response /* (4200, 11, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want a new vehicle. I want to be able to trust your product. Even trade.. I have had problems with it from the beginning. I will never buy your product again and will champion against you the rest of my life. I am contacting an attorney. I will also contact Ft Bragg IG office and my lender I might not win but I will save someone else the Heartache.

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