ComplaintsforGSP Transportation Inc.
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Complaint Details
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Initial Complaint
04/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 27th, 2023 I rented a car only for a day, and brought the car back the next day four hours late. In *** many attempts to pay the late fee, the agent "******" mentioned I owed $123.95 for the late fee. After reconfirming this to ******, instead of saying yes you're correct that is what you owe she arbitrarily banned me from their location, completely unprovoked and without warning. I then became highly irate, naturally so, and then left the location. I lodged a complaint in the ******* Hertz HQ location, and they assigned ***************************** who was the regional to reach out to me, and after she reviewed the footage, she sided with the agent. Around the same time a ******* video surfaced that mentioned that **************** was a ********* and wanted by law enforcement. After escalating the matter again to their ******** corporate location, I spoke to a "*****" who mentioned I now owed $274 instead of the $123.95 which was the last amount I was told I owed. On April 6th, 2023 I received a cease and desist letter from the umbrella corporation GSP transportation from their legal counsel department stating that they would take legal action if I continued to contact and make any other online statements. This complaint serves three reasons. 1. I think that if their agents are banning people for absolutely no reason, especially after making repeated attempts to settle the debt, the company should offer concessions and wave the fee. 2. I never made the video and I have no intention on harassing or contacting ****************, or any of the other agents at the local location any further, their position is clear. 3. In light of the false accusations, the repeat contact, the harassment, the defamation from GSP transportation, I want all of it to stop immediately. Their problems lie with ****************, her respective police department(s), and with ******* If what the video says is true, she should turn herself in. If they don't want the video shown, they should contact ******* not me.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.