ComplaintsforGo-Forth Pest Control

• Initial Complaint

  09/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Recently I had noticed there were two air ducts that needed repaired or replaced. I went to goggle to find a ************ saw Go forth is with BBB and had good enough ratings for me to contact. ******** came out looked around in some areas not all and recommended I have new air ducts installed. I was hesitate but As a disabled female I agreed. Cost $6405.00; was installed 8-23-24 by two guys. **** takes the check to office and I get a email to pay for services. To this day I am receiving invoices to pay. I do not understand what is happening. One of the ducts fell the same day. I called for days leaving messages. Finally I had to ask for a regional manager **** and he said he would get someone back out to my home that was on 8-30-24. ****, repaired his coworkers mistake and he and I looked at other areas that needed attending to underneath the crawl space. We devised a plan to have new registers installed at no cost to me which I thought I had already paid for in the total payment. Now I am addressing my concerns and is asking questions no one is interested. I think the size 6 air ducts are too small for my bedrooms. I have a 2 ton unit and think those branching off from the 12, 10 should go down to 8 inch in steps for a 1753sqf 4 bedroom home. I called for days leaving messages. ********* was on vacation so no one knew the details in the estimate fully so my question went unanswered by regional manager. I am again trying to get in contact with **** to give home the details to my bedrooms as discussed no communications whatsoever. Make calls to office staff passes messages but **** the technician never calls back. The company in general has poor communication and customer service support. I think this is going to be an issue for the next 20years that I have a warranty. I think I may have made the wrong decision to have this company to be my HVAC contractor. At this the time I need help moving forward.

  Customer response

  09/23/2024

  I have not heard from the business in response to my complaint.  

  Customer states someone from the business called asking for complaint to be removed, said they would come out, however no one has come out.  The regional manager then called and again stated someone would be coming out, however this is going on 2 weeks and no one has come out.

  
  

  

  Business response

  10/09/2024

  We have been in touch with the customer and satisfied her needs on all accounts. We have also encouraged her to reach out to BBB to confirm that this has been done.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have contacted go forth pest control several times to dispute this charge of $160.50.#1 I did not know that to forth pest control was buying out my previous used pest control service. #2 with my previous pest control I would call them to come out. They did not come unannounced. I also did not owe a balance when this buy out took place. #3 I did not know go forth pest control was coming this day and I watched them on my ring door **** after the fact. I never told them to spray my outside. I was not even home for them to render any type of service. So why am I being charged and why have they contacted arm solutions to get payment from me? I have signed no contract with go forth pest control and I have not given them authorization to come to my home on the day of any service for them to even charge me a bill. Is this even allowed? To come to a persons home without their knowledge or consent and just charge for a service and then hire a company to collect payment?

  

  Business response

  10/01/2024

  Hello,

  I'm responding to the complaint issued by ****** ******* regarding Go-Forth Pest Control.  Our records indicate that we did provide authorized service to Ms ******* in May 2023. ******* contacted our office because she was unhappy that we did not service the inside of her home during that service visit. She was refunded for the month of May in the amount of $80.25 for this reason.  ******* declined to discuss continuing pest control services so her account was cancelled. However, she still had a balance of $240.75 for services that were previously provided.  Please see the screenshot below of our last communications with Ms ******* in May 2023.

   

   

  --

  	***** ****** Content **** Manager GO FORTH Marketing m:************** p:************** e:****************************************************************************************************************** ******************************************** **************************** 3rd Floor ***********************************

   

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was emailed a past due notice of $140. I called to ask what it was about. They said its for termite inspection thats due for inspection on 7/10. I asked why they are billing me for a service that isnt rendered yet. They said they bill on the 1st of the month. The 2nd of the month is late. Why are they billing in advance? Asked to cancel my service so I was transferred. No one ever came to the phone

  

  Business response

  07/03/2024

  *****,

  We set a high standard for ourselves, and were so sorry to hear this was not met in your interaction with our business. Our billing cycle is set and is consistent across all accounts, as our representative explained. Your account has been closed as you can see from the attached call log notes.

  We apologize for any inconvenience that we may have caused.

  Have a wonderful rest of your day.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I requested a service that I did not received I had spoke to a sales man named ****** and he advice I didnt need termine services because I did not have termites but mites however when they came to do the service they did not do the service he promised . I have proof my daughters windows are still full of spider webs I paid $95 for a service I did not received

  

  Business response

  06/19/2024

  We are sorry to hear about your negative experience. Please know that we strive for all of our customers to have a great experience here at Go-Forth Pest Control and as you can see from our ratings and other reviews, your experience is not the norm. After speaking to the technician and manager who have handled your account, it appears that all steps available have been taken to resolve any lingering issues and address your concerns. Full service and additional services were provided and the account has been closed with no buyout fee. Again, we apologize that your experience with Go-Forth was not up to your expectations.

  Customer response

  06/20/2024

   I am rejecting this response because:
   I did not received the service you are saying you provided o have proof if you would like to come a see the proof since you do not belive the customer you are more than welcome . I am willing to  reach the news and the mooresville commissioner and file and file a police report if you do not wish to resolve this matter it is not about the money is about the scam your business is doing to other is not a professional way to do business.
  let me know how you wish to handle this matter . Thank you 

  
  

  

  Business response

  06/24/2024

  Mrs. ********, we have sent a note to our office to refund the requested amount. We apologize for any inconvenience and again, our deepest apologies for your negative experience.

  Customer response

  06/25/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On starting service I was charged $295 for the privilege of a month to month contract. This was fine. I agreed. I paid $295. On Go-Forth Pest Control's FIRST VISIT, one of the two specialists they sent, stepped on a recessed light in my attic damaging the drywall ceiling in the room below.I DISCOVERED THIS AFTER THE SPECIALISTS LEFT. Neither of them informed me they'd done this. I can only assume that they hoped I wouldn't notice long enough for them to deny responsibility. I called Go-Forth Pest Control hours after their visit. After the expected apologies and such, I was told that the specialist who'd visited would be calling me for details on how this would be handled. Odd... But I waited for a call.I was called and eventually informed that I would need to find someone to make the repair and I'd be reimbursed by Go-Forth Pest Control. Instead of insisting that they contract and pay for the repair, I did as they asked, expecting a quick resolution. This was foolish.I had the work done and sent the invoice as requested, then I waited... Weeks passed. Specialists came back for another monthly service, but my check hasn't come. Another few weeks passed and I called their office to find out WHY I'd not received my check. Particularly since they made sure to charge me on the 1st of every month without fail, for service. I was assured that the check had been sent.More than a week passed, again... No check. I called again and was told the check was mailed out on May 3rd. This. Was... Odd... Because I'd been assured BEFORE May 3rd that my check has been mailed. Clearly someone LIED. I spoke to the same manager that I'd been transferred to the previous week, *****************************. She told me that as she'd said, the check was mailed out last week... From 1 state away...I've now paid $295 + 2 monthly payments of $55 + $250 to repair damage caused when Go-Forth Pest Control's specialist stepped thru my ceiling and tried to dodge responsibility for having done so.

  

  Business response

  07/16/2024

  Hi *******,
  
  I spoke to our resolution department and they provided **************** with a full refund of what had been paid and the check has been deposited.
  
  Please let me know if we can provide any additional assistance in this matter. 

   

  Warmest regards,
  
  

  ********************* EVP, Chief Brand Officer|Go Forth Marketing m:************** p: ************** e:************************************* ****************************************************************** Carolina Core Wellness Bldg, 3rd Floor Schedule A Meeting Follow Me OnLinkedIn www.GoForthMarketing.com

  
  

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Go Forth Pest Control fails to provide quality pest control services. There have been mice and insects infestation. Go Forth Pest Control has boon to residence before about mice and insect infestation and what happenes is we are plainly given instructions as a result we have had to go mice control and insect infestation ourselves . Cannot. Depend on Go Forth Pest control at all and fired Go Forth Pest Control.Want our bank card for auto draft each month. To our dismay we stopped automatic payments to discover we we nothing ; all this company is doing is taking money from account without providing any services Did inform Go Forth about this issue and all they want us to do is to pay for services that is not taken place.We have refused to pay out any more money due to this issue!

  

  Business response

  02/27/2024

  The account is Closed with a ZERO balance. Issue resolved.

• Initial Complaint

  07/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I get voice calls and text saying I owe them monies. I got statement in mail that I owe $95.00 but no service date. I’ve never hired this company. I call number on invoice but no answer. Frustrating to say the least. I need help. Thanks, *****

  

  Business response

  07/18/2023

  Our records indicate that the account is now cancelled and has no balance with nothing past due.

• Initial Complaint

  07/15/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I paid for a year service was told if I canceled early I had to pay it's pasted a year I told them I don't want there service and they r still charging me and telling me I have an outstanding balance I will not pay it I don't want there service anymore I paid what I owed of the year

  

  Business response

  07/17/2023

  The customer's balance is currently $102.46 for one My Elite Plus pest control service provided on May 5th....his account is past due which is why he is receiving dunning notices. After the May 5th service, the customer called and wanted to "pause" their service which we did.  No further appointments or billings have taken place.

  Customer response

  07/17/2023

   I am rejecting this response because:
  I just received  a bill for 204 just the other day and I called to cancel was told I could only pause and I'm not pay u for may I never wanted u out there my year ended in April thats when my year is up so I'm not paying u for may because u wanted to extand me I agreed to the year I paid for my year and I'm not paying anything more then the year I agreed to which I already did
  
  

• Initial Complaint

  07/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  During our monthly service for June 23’ we had a rep come out for an additional service because the mosquitos and bugs have been very bad, and he acknowledged via our ring app that he was spraying for them around back only. About 15 minutes after he left my wife received a text message with pictures from the Rep who stated that he discovered 2 termite colonies and recommended we pay for the services they offered. 600 dollars additional then an extra 30 per month… problem is, the photo wasn’t our house at all. He tried to explain to me where he saw them, and said they probably hid after he discovered them. I then stated that it wasn’t our home and I don’t believe him. After several text bubbles that were deleted, he then responded with, oh…that was meant for the house before yours. SMH. The manager called and was nice enough about it, said he’d look into it and hopes he hasn’t done this to other customers as well. Meanwhile, The rep sent us a contract for 600, with our names and our home address on it, and it was a clear attempt to generate extra revenue from us when it wasn’t needed. I feel this is extremely deceptive and when I asked to cancel my contract, the lady laughed at me and said well, I’m under contract and they will charge me 100 extra to cancel. No way will I pay another penny to this company, and would recommend you all follow suit

  

  Business response

  07/25/2023

  Our Retention team  spoke to ****** and waived the cancellation fee + contract.  There is nothing in the system indicating they are liable for any outstanding amounts.  We also offered a free month of MEP service (he appeared to be pleased with that service), but was going to check with his wife, *******.  Our last follow up was on 7/20 when Stephanie left a VM.  We have still not heard back.

• Initial Complaint

  07/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Business has subtracted $16.50 on my account May 3rd, 2021, then $95 again on June 2, and today another $55…all for services rendered for a residence from my account after I have sold the house and moved months prior (moved Oct 2021. I have contacted them multiple times about the issue and have been assured it would be resolved but it has not. I have not been refunded anything and they continue to subtract monthly, I have explained repeatedly and have been assured repeatedly that it would be stopped, taken care of, resolved, but it has not. I’m awaiting a call back after yet another month of being charged.

  

  Business response

  08/04/2022

  #********

  Our customer service advocate spoke to Mr. ******* and immediately issued a refund check of the total overpayment amount. We also worked with Mr. ******* on obtaining service on his new residence. The customer was pleased with the final outcome. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩