ComplaintsforCascades Mountain Resort
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Complaint Details
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Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hotel has no admen ties that are advertised. No WiFI, No breakfast, No gym, No vending machines, No hot tubes. That was not even the main issues. Property has poor lighting and needs maintenance. Our room the carpet in the room was soaked from the *** Maintenance came and vacuumed up the water after we complained but said he couldnt fix the issues and they had no other rooms available for us to move too. The smell was musty. All 4 in our room are now sick with sinus and respiratory issues. Being a nurse Im sure there is mold in the floor of that room. There was also an electrical shortage in the lights that when you closed the door the lights flickered. All was reported but nothing was done. We were not sick before we stayed at this place. The staff acted like it was not a big deal the floor was drenched our entire stay.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.