ComplaintsforACR Pools, LLC
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Complaint Details
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Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired ACR Pools LLC. to install pool. We had all the equipment for pool and concrete to install. ****** did not have to purchase anything, just install pool and put concrete around pool and sideway. We paid him a total of ********* to complete job that was not completed, have a huge hole in yard with pipe sticking out which is dangerous and it looks horrible . We have tried to contact him numerous times via phone and text. Ignores both and blocked me. We have a big hole in our yard where the light for pool was never installed. Can not use pool due to leaking water since day one when he left. The water is mostly gone now. He cut liner short and the bottom of pool has hard and soft spots. The concrete around pool was not done correctly (hurried though pouring and did not broom) we have cracks and missing concrete around the whole pool. It also is uneven and not correctly around pool. ****** got numerous pieces of concrete inside pool which he never removed. He used electric sander to remove concrete from metal around pool which he got down to metal which we had to paint. Pool bows in on both sides.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.