ComplaintsforSoil Supply Inc
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Complaint Details
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Initial Complaint
01/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
1-27-2021 We to order a load of gravel to be put down on my driveway. When the gravel was delivered and the driver kept complaining he was not a dump truck driver and the machine they sent him in was broke so he was not able to do what we ordered. He then proceeded to dump the gravel in large piles in my driveway. I have ordered loads of gravel for years and they have dumped it evenly over the entire driveway, but through a faulty machine and an inexperienced driver they just did what was easy and not right. Now I have 10 tons of rock in my driveway with no way to move it. There solution was to send another $600 load of rock to try and fix it with no guarantee. I explained to them I would rather have it done correct then at that moment, but they sent a broke truck and inexperienced driver. They only solution should not be me paying more money due to faulty equipment. If they were unable to do what I ask, they should have said and not just take my money, do everything I didnt want them to do and there solution ends with me spending more money??????Business response
01/31/2022
We have apologized to the customer about the misunderstanding. We were not aware at the time of the order that he wanted the gravel spread. Since only some drivers are trained to do that it is important to know in advance so the correct person is sent. After arriving on site it is to late and gravel is expected to be dumped. The customer always has the right to refuse the load if it is unsatisfactory to dump. We are attempting to contact the customer again to see if we can help resolve this issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.