ComplaintsforJust Dont Send Flowers LLC
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My Name is *************************** April 29th 2024 my checking account was charged $80.99 with my credit card online for a gift I purchased and sent to a friend recovering fron surgery. The order number was 75162.The item was sent to :***************************************** The email I received stated that the item was delivered. It was not delivered. The phone number to reach this company is not direct -it is a confusing skype number that I left a message on. When looking up this business on the BBB there was a direct phone number. I called it and it said to leave a message, followed by the mailbox is full and a hang up. I cannot reach this company for even a discussion about this issue.Business response
05/14/2024
The package tracking 9434611105500926812124 **** was shown as delivered to a third party. The customer left one voicemail on 5/14 on our 800 line which is not a skype number and then filed the BBB complaint just a few hours later without speaking to us or emailing. We have issued a full refund for the disputed delivery.
Customer response
05/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
Thank you.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.