ComplaintsforLiberty Storage Solutions, L.L.C. DBA Liberty Sheds
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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went to shop for a storage building in Feb of 2022 and found f one I want to buy. I was told prices increase March 1 2022 so I came to purchase this building 2/28/2022. Walked into the building and it is priced at $21,973. I went to purchase it and am told that it will be an additional 2k over the stickered price now. They refuse to sell at the advertised price and wasted my time because they have a material cost increase on a building that is sitting already built? I just want to purchase the building for the advertised price.Business response
03/07/2022
Hello Mr ******,
Thank you for the opportunity to serve you. We have reached out to you by phone to try and understand your situation personally but have unable to reach you. Due to rapidly rising costs of raw materials, fuel, and labor costs, we instituted a price increase on our sheds at all our sales locations on Monday, February 28, 2022. Our sales team reached out to all customers who had an active quote in our system on Friday, February 25th to let them know of the upcoming price increase and give people the opportunity to purchase before this increase. To our knowledge, we did not have an active quote for you in our system, so you likely did not receive this communique. On Monday, our sales team was involved in a massive retagging of inventory to reflect these new prices when you arrived at the sales location in Salisbury. We regret that you were unable to purchase before this price increase. We are doing all we can to keep prices as low as possible while covering costs during these difficult times. If you would like to speak to our Customer Care team about your situation and see how we could help you meet your budget, please call 336-751-0599.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.