ComplaintsforChampagne Manor of North Carolina
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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On 2/11/2024 I paid a $5,000 security deposit to hold a all inclusive wedding package at their venue on June 9th, 2024. - In accordance with the payment schedule, I made a second payment on 3/8/2024 for $9,000.- In early April, they offered a promotion to provide a 10% cash back credit for any additional payments made ahead of time. I paid $10,000 to receive a $1`,000 credit. - Later on in April, they decided to offer a second Glass Ballroom promotion to expedite the installation process and offered a 25% cash back credit and other free products and services for extra payments made at that time. I made an additional $10,000 payment on 4/20/2024 for a $2,500 credit. - On June 7th, the owner, *************************, offered a $750 credit for the bounce house which was supposed to be included in the promotion but wasn't provided. - The total amount of payments and credits on my behalf was $38,250. - The final amount charges owed for products and services was $28,709 - The total amount owed back to me was $9,541, which according to our contract was supposed to be paid back 30 days before the wedding, which was 5/10/2024. - There was a failed payments on their behalf on 6/12/2024 and 6/20/2024. - After that, there have been numerous promises to make a payment by a certain date but was never resolved. - Only a $141 "test" payment was made on 7/15, making the remaining balance $9,400.Business response
08/06/2024
While we regret that the client's experience with us was not up to our usual standard, we're happy to note that- as of 8/6/24- we have communicated with the client and have worked out an amicable solution. Thank you.Customer response
08/10/2024
I am rejecting this response because: payments are not being made as promised.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.