ComplaintsforInhome by R&G Enterprise Construction Inc.
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Complaint Details
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Initial Complaint
10/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We moved into new construction home on January 28, 2022. We have had constant problems with little to no resolutions. The builder will not answer our calls anymore. We have a one year contract for builder repairs. The year is almost up but the repairs have not been completed and they are aware of the issues. We have water leaking into our crawl space because the walls surrounding the home were not properly sealed. The subfloor of the home is not even. You can feel the dips in the floor as you walk around the home. They left a tree in the front of the property that appears to be dead. Numerous branches have fallen off the tree almost landing on our vehicles. We have numerous cracks in the concrete of our driveway and garage. The front sidewalk of the home off the porch, will eventually collapse because the rainwater is causing the soil underneath it to *****.Business response
11/04/2022
"THIS RESPONSE WAS PROVIDED VERBALLY TO THE BBB"/ ***SPANISH CALL***
We're looking into this complaint and will contact the consumer for resolution options. We'll provide a concrete answer by next Wednesday in hopes to have this resolved by then.
Customer response
11/07/2022
I am rejecting this response because:I don't understand their response. The builder was physically here and walked the crawl space with me. He told me they would take care of it. What are they looking into, he saw the issue first hand over 2 months ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.