ComplaintsforFireside Hearth & Home Shop

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 3rd, 2023, installation of woodstove. The woodstove was paid for in full prior to installation. Cost for installation was almost $2000 more than the quote. We were not told it would increase in price by this amount, no contract was signed but they also want to charge an interest rate if not paid in full. The other issue is it took over a week for the installation to be fully completed in which the chimney is still crooked and we have asked several times for the chimney issue to be addressed. They are now threatening to add interest to our remain balance.

  Business response

  07/24/2023

  Dear *******:

  I am incredibly surprised by this complaint. I would love to sit down and take care of any of your complaints. I know the cost of the project did go up because we used 45-degree elbows plus other pipe to make the stove installation work because there were trusses in the way of where the piping needed to be installed. It is my understanding this was approved by your husband during installation. (If this is not correct, I would love to talk that issue through.) The additional cost was $827.26 not $2000.00. If you look at the original invoice there is a quote for the installation and the removal of the vent-free fireplace which was $950.00. That was not billed till the stove was installed. So, the total of the second invoice was $1843.76 installation and tax included.  

  I am sorry again about any issues that you are having with the installation. I was not aware of the issues with the pipe being crooked. We will take care of that issue for you. I will also talk to my guys about this complaint to find out why this issue was not brought to my attention.

  Ok as for the interest being added to the remaining invoice. 

  After the installation on 11-30-22 you paid $2000.00 toward the remaining balance.  But I did not get another payment till 2-18-23 of $250.00. I have mailed out invoices over and over for the remaining invoice amount of $2810.26 with no response.  On the original invoice there is wording stating that there would be a 1.5% interest on overdue balances for which I have not charged. But since there has not been a payment since 2-18-23 and no correspondence from you this is what we need to do. 

  *******...... I will work with you on the money, but I just cannot ignore that the balance has not been paid or that there has not been a payment since 2-18-23. 

  I am out of town till August 1st but I would love to get this worked out with you as soon as I get back in town

  Thank you and God Bless

  *******

   

   

  Customer response

  08/02/2023

   
  I am rejecting this response because:

  How on earth can you be surprised when its been close to a year and the job is still not finished? It also took two weeks for full installation with ******************* and the installer came out 4 different times. The problem is that the job is NOT COMPLETE. With the delay in the work being completed we will finish payment upon job completion. 

   

  
  

  Business response

  08/02/2023

  Dear *******:

  I called yesterday 8-1-23 and left a message for you to call me to go over the issue. I was not aware that the installation was not finished. I know from the complaint that the pipe is crooked. I will take care of that issue when you call me back to set up a time to do so. You made two payments on the installation, one on 11-30-2022 and one on 2-18-2023 but no communication except this complaint since then. Please call me and we can go over any issues you have. ************** I would like to clear up any issues and move forward in good will.

  Thank you And God Bless

  *******

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