Customer ReviewsforCraven Tire & Automotive Repair

Dishonest, manipulator, Con artist. Don't use this shop .. ******** people deserve better than this guy

Reading the poor reviews on this site compelled me to chime in. I hope anyone that reads them with half a brain can deduce those people have little to no automotive understanding. That being said, Craven Tire is an outstanding business. The folks that run the place do so with honesty & integrity. Which sounds insane because it's an autoshop. Seriously, you're not going to get "sabotaged" or "conned".

I went in and asked them to look at my car. When they called after looking at it they said the problem was a Tie Rod and Valve Gaskets. The Tie Rod could wait but I needed to go ahead and get Gaskets changed before a fire was started. I told them to fix the Gaskets. Cost me $450 and change. When I picked the car up I noticed A LOT of noise was coming when I turned the wheel. Basic knowledge told me I may need Power Steering Fluid. So I put half a bottle in. I then got home and called them up and asked them for a quote of the other thing they said was wrong. Now all of the sudden they said something was wrong with my Power Steering Pump on top of the rods. NO ONE EVER SAID AYNTHING ABOUT THE POWER STEERING BEFORE I PICKED IT UP!!! THERE WAS NOTHING WRONG WITH MY STEERING UNTIL AFTER I PICKED THE VEHICLE UP FROM THEM!!! I was giving a quote of $1500 to fix both the rods and steering. I have recently taken it to another place and was told that there is nothing wrong with Rods! They did have to fix the pump and a couple other things because apparently Craven Tire screwed something up or intentionally sabotaged my vehicle to get more money out of me!!! DON'T TRUST THIS PLACE!!!! I am not the only one they have done this to.

We used their services while visiting from our-of-town. They were very busy, yet still friendly and helpful. Our car needed a minor repair. The amount they charged was fair, and they did their best to get us in as quickly as possible. We were pleased with our experience.

I have had both my vehicles serviced at there new location the last time was to have a driver's side window regulator and window replaced. He assured me it would be done on Monday 1/3/2022. I dropped the vehicle off on Friday 12/31/2021. They replaced the regulator on 1/1/2022 but couldn't get the window so they put the door all back together and then I waited until Wednesday for the job to be completed. I was then charged twice for labor to take the door apart to put the window in. The excuse was the vehicle had to be parked outside and they had to put the door back together to do this. My wife picked the vehicle up on Wednesday and noticed an interrior piece on the door missing. She was told this piece was missing when brought in but he would order it and replace it it is now 1/30/2022 and we are still waiting. I was looking for a trustworthy repair shop and I guess I was fooled.